Wendy's

4.1
641 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
307 West Main Street, Ripley, WV
25271, United States

Hours

Reviews

4.1
641 reviews
5 stars
310
4 stars
183
3 stars
80
2 stars
30
1 star
38

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and misunderstandings during the ordering process.

Food Quality

Food quality was inconsistent, with complaints about cold, stale, or improperly cooked items, while some praised fresh and hot meals.

Service Speed

Service speed varied significantly, with some customers experiencing long wait times, especially in the drive-thru.

Cleanliness

While some reviews noted cleanliness in dining areas, others reported unsanitary conditions, particularly behind the counter.

Staff Friendliness

Customer service was hit or miss; some staff were described as friendly and helpful, while others were reported as rude or unprofessional.
  • NN
    Nick
    Oct 26, 2025
    1.0
    Had to order twice, wait 15 minutes with nobody in front of me, and they still got my order wrong both times. I'm not sure what planet "ten piece chicken nuggets" sounds the same as "bacon cheeseburger", but it's apparently the one this Wendy's is living on. They misheard it the same way twice, by two different people. I just wanted nuggets, and now I'm sad :( 0/10, the burgers weren't good either, and my sprite inexplicably tasted like froot loops, too, for some reason. Fries were fine, was the only thing they got right, though they forgot the ketchup I explicitly asked for.
  • ES
    Evan Stavrakis
    Oct 20, 2025
    1.0
    Usually not one to leave reviews, But the last few visits the food has been awful. Does that look good?
  • KB
    Kris Bales
    Sep 18, 2025
    2.0
    Apparently being able to read isn't a requirement to work in the kitchen. It's almost impossible to get a correct order.
  • JS
    Jared Suggs
    Aug 25, 2025
    1.0
    I don't recommend. There food was cold and the bread was hard then when we asked for a hot sandwich with soft bread it was a big deal and they didn't want to make us a new one . By far the worst Wendy's I've ever eaten save your money for someone that likes there job and takes pride in what they do .
  • AR
    Amber Rexroad
    Aug 19, 2025
    5.0
    Great place to eat

Frequently Asked Questions About Wendy's

Is Ripley Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.