Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
87 N Robert Stone Way, Reedsville, WV
26547-7523, United States
Hours
Reviews
3.2
395 reviews
5 stars
115
4 stars
79
3 stars
70
2 stars
44
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food, often exceeding 20 minutes, even during non-peak hours.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
The quality of food was inconsistent, with complaints about cold items, poor preparation, and overall dissatisfaction with the taste.
Cleanliness
Multiple customers noted that the restaurant was not clean, with dirty tables, floors, and unsanitary conditions in the kitchen and bathrooms.
Customer Service
While some staff were praised for being friendly, there were numerous complaints about inattentive or rude service, particularly in the drive-thru.
- JWjoey wilsonNov 11, 20255.0Good ice cream
- MPMari PNov 1, 20251.0I'm not one to write reviews, but I just had an extremely poor customer experience at this Dairy Queen location. I went in to use the restroom and decided to order a meal to go. Instead of taking my order, the three employees behind the counter (including one employee who I believed to be a manager) walked around holding their own conversations. I stood in front of the counter for 3-4, if not 5, minutes, listening to them talk about Thanksgiving and watching them work, waiting until I got the message and left. After I left, an older couple walked in and was promptly serviced. I can only come to one conclusion and that is that I was not served due to being visibly Black. Very unfortunate experience all around, the bathroom was also poorly maintained.
- TSTyler StreetSep 20, 20253.0The food and ice cream wore good but the wait is terrible
- MEMark EllisonSep 14, 20251.0Train your staff how to serve, so everything is at the bottom of the bag
- TSTara St.ClairAug 27, 20255.0The best ice cream always
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and offers ice cream cones and cakes.
What are the operating hours of Dairy Queen Grill & Chill in Reedsville, WV?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru or seating options?
Yes, Dairy Queen Grill & Chill offers both drive-thru service and seating for customers.
Is Dairy Queen Grill & Chill family-friendly and welcoming to children?
Yes, the location is family-friendly and welcomes children, making it suitable for family visits.
Can I order food online or get mobile deals at Dairy Queen Grill & Chill?
Yes, customers can use mobile ordering and rewards, and access exclusive deals through their app.
Where is Dairy Queen Grill & Chill located?
It is located at 87 N Robert Stone Way, Reedsville, WV 26547-7523, United States.
How can I contact Dairy Queen Grill & Chill by phone?
You can reach Dairy Queen Grill & Chill by calling +1 304-864-3801.
What are some nearby places to Dairy Queen Grill & Chill where customers can visit before or after dining?
Nearby places include Reedsville Park for outdoor activities, Trellis Cafe for coffee, and the Arthurdale CoOp Store for grocery shopping.
Are there local grocery or discount stores near Dairy Queen Grill & Chill?
Yes, Arthurdale CoOp Store and Shop 'n Save Express are nearby grocery stores, and Dollar General and WV Caring Resale Store are nearby discount stores.
What other dining options are close to Dairy Queen Grill & Chill?
Close dining options include Subway for sandwiches and Old School Pizzeria for pizza and burgers.