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McDonald's

3.5
(625 reviews)

Business Details

542 John Raine Drive, Rainelle, WV
25962, United States
(304) 438-8533
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
542 John Raine Drive, Rainelle, WV
25962, United States

Hours

Reviews

3.5
625 reviews
5 stars
204
4 stars
147
3 stars
113
2 stars
53
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the overall quality.

Cleanliness

Multiple customers noted that the restaurant was dirty, including unclean tables and restrooms.

Staff Attitude

While some reviews praised friendly staff, many others highlighted negative interactions and a lack of professionalism.
  • CK
    Chasity Krebbeks
    2 days ago
    1.0
    Can never get my order right how hard is it to read the screen!!!!!!
  • MB
    Marla Bell
    Feb 11, 2026
    3.0
    Order was wrong. Line is very long. Service is slow. Forgot to put condiments in bag.
  • TT
    ttalany
    Jan 28, 2026
    5.0
    Clean place, hospitality, and quality food! Northern McDonald's are terrible. Come to WV, and the coffee drinks are actually blended, the fries are nuclear hot and burgers are succulent without dripping grease. I don't know why but the WV McDs just take their food quality more seriously. Staff is outgoing and happy to help. The MD stores should take a lesson. See ya soon!!
  • MJ
    Mikey Jay
    Jan 21, 2026
    1.0
    Isn’t McDonald’s a fast food restaurant? I’m honestly shocked with this place, the staff is horrible, they literally try to avoid you. I stood at the counter for ten minutes waiting to ask for some extra ranch and they would not speak to me. They kept walking by and standing around. I finally had enough of it and called them out. Then there was a lady that stood there for a very long time and they would not take her order she finally said “well is anybody gonna take my order?” It’s ridiculous the worst customer service ever. Not just the customer service the place wasn’t even busy and it took 30 minutes for just two burgers. The tables were not clean the nastiest McDonald’s I’ve ever been to. So if you’re in a hurry do not go here or just don’t go here unless you want to be ignored and deal with rude teenagers.
  • MY
    Marta Young
    Jan 8, 2026
    1.0
    never coming here again. this young lady in the first window with the horrible freckles yesterday practically slammed the window in my face !! I was trying to get my husband a burger and when i pulled up and handed her my card she didn’t say a word. no hello, thank you, no pleasantries. then when i drove up about a foot i heard her slam the Window! the receipt was right but wrong on the paper on the burger and his food was wrong. didn’t even bother to go back Because i do not want this little girl to ruin my mood further!!!!!!!😡 Mcdonalds watch who your hiring this is the last dime you get from me 😡😡😡😡😡

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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