Outback Steakhouse

4.3
2028 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Princeton off exit 9 on I-77 on Greasy Ridge Road.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
311 Greasy Ridge Road, Princeton, WV
24740, United States

Hours

Reviews

4.3
2,028 reviews
5 stars
1,264
4 stars
389
3 stars
159
2 stars
66
1 star
150

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the waitstaff for being friendly, attentive, and professional, although some reported poor service experiences.

Food Quality

While several reviews highlighted delicious steaks and well-prepared meals, there were numerous complaints about undercooked or poorly prepared dishes.

Atmosphere

The restaurant's atmosphere received mixed feedback, with some enjoying the ambiance while others noted issues like cold temperatures and cleanliness.

Management Response

Customers appreciated proactive management solutions in some cases, but there were also reports of dismissive attitudes from management during complaints.

Wait Times

Several reviews mentioned long wait times for seating and food, impacting the overall dining experience.
  • BP
    Billy P
    1 day ago
    5.0
    Grace made sure my to-go order was perfect and ready at the time I requested. She made sure I had bread, extra dressings, and the one entree mad the major change I asked for. She had the food ready and every entree was exactly as it should have been plus it was packaged nearty. 5 Stars
  • K3
    Kat woman 3
    Jan 5, 2026
    5.0
    First, we were greeted and seated within a minute on New Year's Day when it was a little busy. We received our drinks, cutlery, napkins, saucers, and plates for our appetizer within 5 minutes. Our waitress, Brooklyn, was professional and friendly. She waited patiently for our appetizer order and dinner food orders. We got the appetizer with fried cheese patties, fried onion pieces, and fries smothered with cheese and bacon bits. Three dipping sauces came with those. Everything was delicious and well cooked to this point. Our house salads were generous portions and had a variety of lettuce, onions, tomatoes, and cucumbers with our choice of dressing. I ordered the whole rack of ribs. Wow! Delicious. My baked sweet potato with fixings was marvelous. My husband ordered a steak well done but it arrived still red and bleeding. He sent it back 2 times which made it dry. The manager, Emily, visited us at the table and offered a generous solution of a gift card and a dessert comp. GET the CARROT CAKE WITH CREAM CHEESE ICING. DELICIOUS. YUM. The service was impeccable and the food was prepared well except for the steak and we were happy with the manager's solution. Thank you Outback staff for a great start to our New Year 2026. Shout out to Brooklyn, our delightful waitress who did a great job.
  • BG
    Between Friends Gifts
    Jan 1, 2026
    1.0
    On December 30th my family of 9 came to Outback in Princeton. We had a very long wait, about 45 minutes snd by then it was after 7 PM. Three of our 9 entrees were not prepared correctly especially my daughter's burger. The waitress made up an excuse for the nearly raw burger which she even comment that it was barely cooked. Next another waitress came to refill drinks (she only did 2). She sloshed out tea all over the table and then spilled a picture if water behind my chair and under it. Next she over refilled my daughter's glass and spilled it in her lap. We asked for napkins to clean up the spills and to dry some of the spill on my daughter's pants. She brought four napkins but put the on another table. We asked her to mop up the spill around me so I would not fall. She did not. We asked the original waitress about 3 more times for napkins and to clean up the spill in the floor. We got napkins when we hot our bill. We complained so the hostess came. It took us getting angry to get the spill cleaned up. We got a $14.00 discount for one of the undercooked meals. No apology was given until we got angry. This was really not then fun evening we had hoped for and will not return.
  • DC
    Dale Creitz
    Dec 30, 2025
    4.0
    I think we’ve grown away from some of the menu Not really a fan of blooming onions or shrimp and the Mac and cheese was not that great. If you want regular Mac and cheese you need to order the kids Mac and cheese As far as the workers, they are all wonderful, and then some!!
  • BD
    Baron Durden
    Dec 28, 2025
    5.0
    One of the best experiences ever at any restaurant. Was blown away. They was so packed and we had party of 6. The serive was outstanding and the food best ever. Was very surprised on how good everything was for how busy they was.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.