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Wendy's

3.9
(536 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2325 Jackson Avenue, Point Pleasant, WV
25550, United States

Hours

Reviews

3.9
536 reviews
5 stars
221
4 stars
158
3 stars
84
2 stars
29
1 star
44

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or incorrect food items, with several mentioning issues with freshness and preparation.

Customer Service

Feedback highlighted inconsistent customer service, with some staff being friendly while others were rude or unhelpful.

Cleanliness

Multiple reviews pointed out unsanitary conditions, including dirty floors and equipment, as well as concerns about food handling.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and poor communication regarding their requests.
  • MM
    Megan Midcap
    3 days ago
    1.0
    We ordered 2 biggie bags with baconator fries and ranch with our nuggets. Didn't get our nuggets or ranch. Fries were cold. Barley any cheese on our baconator fries. And made my boyfriend pull up to wait on our food when there was no one there but him and we didn't even get all our food. And not to mention this isn't the first time we've had this problem.
  • WM
    WestVirginia Mountaineers
    Jan 14, 2026
    4.0
    FOOD IS OVER PRICED
  • RD
    Rose Marie Davis
    Jan 11, 2026
    4.0
    Cashier fixed sandwiches
  • DD
    David
    Dec 23, 2025
    1.0
    Everytime you order food you have to wait forever. You'd think if you had a wait time for your order it would be fresh and hot. My burger was warm at best and dry like it was cooked yesterday. The fries looked like they layed in the fryer for the night before being taken out from the oil that was running off of them. Ordered a baked potato and was charged for it only to never get it and when asked about it they said they sold out hours ago. That didn't stop them from taking my money for it. Employees are as clean as the dumpster out back. Vulgar conversations from the back that even adult customers wouldnt want to hear. No communication skills what so ever. Dirty floors and tables that looked like they hadn't been cleaned ever. Fountain machine had mold on the drink dispenser. This place needs an overhaul or shut down until someone can take control.
  • JV
    J Vance
    Dec 11, 2025
    5.0
    Great staff and environment! Food was fresh and delicious too.

Frequently Asked Questions About Wendy's

Is Point Pleasant Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Point Pleasant, WV?

The drive-through is open daily from 6:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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