Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported receiving cold, stale, or incorrect food items, with several mentioning issues with freshness and preparation.
Customer Service
Feedback highlighted inconsistent customer service, with some staff being friendly while others were rude or unhelpful.
Cleanliness
Multiple reviews pointed out unsanitary conditions, including dirty floors and equipment, as well as concerns about food handling.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and poor communication regarding their requests.
MM
Megan Midcap
3 days ago
1.0
We ordered 2 biggie bags with baconator fries and ranch with our nuggets. Didn't get our nuggets or ranch. Fries were cold. Barley any cheese on our baconator fries. And made my boyfriend pull up to wait on our food when there was no one there but him and we didn't even get all our food. And not to mention this isn't the first time we've had this problem.
WM
WestVirginia Mountaineers
Jan 14, 2026
4.0
FOOD IS OVER PRICED
RD
Rose Marie Davis
Jan 11, 2026
4.0
Cashier fixed sandwiches
DD
David
Dec 23, 2025
1.0
Everytime you order food you have to wait forever. You'd think if you had a wait time for your order it would be fresh and hot. My burger was warm at best and dry like it was cooked yesterday. The fries looked like they layed in the fryer for the night before being taken out from the oil that was running off of them. Ordered a baked potato and was charged for it only to never get it and when asked about it they said they sold out hours ago. That didn't stop them from taking my money for it. Employees are as clean as the dumpster out back. Vulgar conversations from the back that even adult customers wouldnt want to hear. No communication skills what so ever. Dirty floors and tables that looked like they hadn't been cleaned ever. Fountain machine had mold on the drink dispenser. This place needs an overhaul or shut down until someone can take control.
JV
J Vance
Dec 11, 2025
5.0
Great staff and environment! Food was fresh and delicious too.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's in Point Pleasant, WV?
The drive-through is open daily from 6:00 AM to midnight.
Is the Point Pleasant Wendy's location currently open?
Yes, Wendy's in Point Pleasant is open and committed to serving quality food every day.
Can I order Wendy's food for delivery near Point Pleasant, WV?
Delivery availability can be checked by entering your address on the Wendy's app or at order.wendys.com.
Does Wendy's Point Pleasant serve breakfast?
Yes, breakfast is served with options like combos, sandwiches, coffee, and sides available via app or online ordering at this location.
What payment options are accepted at Wendy's in Point Pleasant?
You can pay with American Express, Cash, Discover, Mastercard, and Visa at this location.
How can I contact Wendy's Point Pleasant for feedback or questions?
You can call (304) 675-9950, use the Customer Care Live Chat on their website, or complete the customer satisfaction survey online.
Where is Wendy's located in Point Pleasant, WV?
Wendy's is located at 2325 Jackson Avenue, Point Pleasant, WV 25550.
Are there other fast food restaurants near Wendy's in Point Pleasant?
Yes, nearby fast food options include Tudor's Biscuit World, Tom Tom's, and Taco Bell, offering a variety of American and Mexican foods.
What local attractions are near Wendy's Point Pleasant?
John Jones Homestead, a historic landmark and accommodation, is close by to visit before or after dining at Wendy's.
Are there services like pharmacies or medical centers close to Wendy's in Point Pleasant?
Yes, pharmacies such as Rite Aid and Walgreens, as well as medical centers like John A Wade Md, Inc., are nearby for convenient access to health services.
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