McDonald's

3.3
552 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
440 Virginia Ave, Petersburg, WV
26847, United States

Hours

Reviews

3.3
552 reviews
5 stars
155
4 stars
122
3 stars
115
2 stars
64
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service, particularly in the drive-thru.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant and bathrooms, with some describing them as disgusting.

Food Quality

While some customers enjoyed the food, many complained about cold, overcooked, or incorrect items, indicating inconsistency in food preparation.

Staff Attitude

Feedback on staff behavior was mixed; some customers praised friendly service, while others reported rudeness and lack of attention.
  • JR
    John Rose
    Jan 4, 2026
    2.0
    It's obvious drive-thru takes priority over walk-ins. Customers waiting at the counter with no help. I ordered on the kiosk. Saw my order on the screen disappear (not "in progress" or "ready for pick up") Was ignored when I inquired. When I left there was an employee smoking right outside the door so I had to walk thru a cloud of smoke. Not very pleasant.
  • BM
    Briana May
    Oct 31, 2025
    2.0
    Don't waste your time here. Pay extra for things you just flat out dont get and unless youre in the drive thru plan on standing there 30 minutes to make your order and wait for it.
  • JV
    Jared VanMeter
    Oct 29, 2025
    3.0
    I went through the drive through for a quick snack. It took nearly 20 minutes and there were only two cars ahead of me. They didn't know who's order was which. The cashier dumped my change onto the ground. Overall it seems the staff doesn't care or have been poorly managed. The food was acceptable but low quality even to McDonald's standards. Burger was slightly overcooked and the bread tasted old.
  • PG
    Pinkbows Galore
    Oct 15, 2025
    1.0
    Just Flat out Dirty and trifling. 4 employees can go into the bathroom back to back and Not 1 decided to wipe down the sinks or pee of the toilet or mop the stall that smelled of old urine. The restaurant floors were dirty and drink station was a mess at 10 am which is crazy bc overnight team and morning shift is supposed to have that cleaned so the restaurant is ready for the next day. Looks as if it wasn’t cleaned in weeks. Brought it to the regional managers attention he said he was gonna have it cleaned. Was there for a long time waiting for our food and no one even picked up a rag or nothing. Too many people standing around on their phones doing nothing. The cleanliness of your restaurant is a reflection of how you run your restaurant. If every place else is dirty that the customers see. The kitchen must be worst. Skip and keep going to the next one if you can
  • VS
    Val Shreve
    Sep 24, 2025
    1.0
    Terrible service. Manager is only worried about drive thru customers and not counter customers. Waited so long we finally left. MANAGEMENT obviously only cares about drive thru numbers and not customer service. Will not be back.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 440 Virginia Ave, Petersburg, WV?

The dine-in hours are from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and 5:00 AM to 10:00 PM on Friday and Saturday.

When is the drive-through open at this McDonald's location?

Drive-through service is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.