Wendy's

3.9
681 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
200 Main St, Oak Hill, WV
25901, United States

Hours

Reviews

3.9
681 reviews
5 stars
296
4 stars
181
3 stars
99
2 stars
46
1 star
59

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Service Quality

Customer experiences varied widely, with some praising friendly staff while others noted rudeness and slow service.

Food Quality

Several reviews mentioned cold or stale food, with some customers experiencing food safety issues like undercooked items.

Cleanliness

The restaurant was noted for being clean by some, but others pointed out that it needed better maintenance.
  • BK
    Beth Kessler
    Dec 24, 2025
    1.0
    Had to go back two Three time messed up all three times they was goofing off at the window then called they picked up laid phone down didn't answer I am very up set with the food service and how the employees treated us very rude very terrible experience
  • BH
    Brent Hudnall
    Dec 6, 2025
    4.0
    Only reason I didn't give a five star is because food is made wrong quite often, other than than great place to eat and great crew.
  • JC
    Joe C
    Nov 30, 2025
    1.0
    Stopped again after a long time away. A BIG mistake. I'd heard this Wendy's and the one at the Fayetteville Town Center were fighting to be the district's worst, and they're certainly in the running. Placed an online order 20 minutes before arriving only to wait an additional ten minutes at the window for cold, greasy and leathery fries and a lukewarm burger. I had hope for my drink as the Coke looked like Coke and not watered down ice tea, but that was disappointing as well. At least they got the light ice right.
  • JW
    James “Jim” Williams
    Oct 20, 2025
    5.0
    Remodeled since my last visit. Looks good.
  • RR
    RedStar
    Oct 13, 2025
    2.0
    I eat here just about every other day, because there's really nothing else on this side of town other than Subway, but 9 out of 10 orders, there's something wrong with my order. Forget something, or give me the wrong thing entirely. But tonight there was literally nobody in the store, nobody in the drive through. I put in my mobile order for pickup and everything was as cold as my drink. I took a bite out of my sandwich and it was as cold as if it had been sitting in a refrigerator I just don't understand it. They have people that work there, but it doesn't really seem like they care at all or use common sense. Sometimes I get it's just fast food and nobody really wants to do that job. But at the same time, I don't feel like I'm just gonna throw cold food out of a window when I have time. To at least, put it in a microwave. Or something?

Frequently Asked Questions About Wendy's

Is Oak Hill Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Oak Hill Wendy's currently open?

Yes! Oak Hill Wendy's is open daily from 6:00 AM to 12:00 AM to serve you.