Wendy's

3.8
657 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4100 1st Ave, Nitro, WV
25143, United States

Hours

Reviews

3.8
657 reviews
5 stars
285
4 stars
170
3 stars
92
2 stars
34
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude or inattentive service.

Food Quality

Food quality is inconsistent; some customers enjoy fresh and hot meals, while others receive cold or improperly prepared items.

Cleanliness

The cleanliness of the restaurant is a concern, with reports of dirty dining areas and unsanitary practices among staff.

Order Accuracy

Many customers experienced issues with incorrect orders or missing items, leading to frustration.

Management Issues

Management appears to be a problem, with reports of unprofessional behavior and poor handling of customer complaints.
  • CH
    Craig Hundley
    Nov 15, 2025
    1.0
    I stopped by and ordered a five-dollar biggie bag and once I got to the window and they took my money they asked me if I could wait? I explained I had a sick child at home and couldn't wait she explained that she was out of spicy chicken nuggets and I said that's fine just substitute something else. She said what a chicken sandwich be okay and I said that's fine. She then disappeared for 5 minutes to the point where I was agitated enough to beat the horn because I'm just explained that I couldn't wait! When she finally came back I said I just explained to you that I couldn't wait! And then I wanted the store number so I controller corporate office in make a formal complaint. She said something else that I couldn't make out as I drove off. Once at home, not only was there no fries in the bag but the chicken sandwich as a replacement for the nuggets what's a bunch of chopped up pieces of grilled chicken and a baked potato carton what's nothing else in it! So I put everything back in the bag go back to the store, because my sick son and pretty much no food.! When I got to the store I walked in and ask her what the hell this was supposed to be as I slammed the baked potato container with 8 or 9 little chunks of grilled chicken in it on the counter then ask her where my French fries were that this was beyond unacceptable!!! Well I told her I couldn't wait she tried to stall me and make me wait anyway while they cooked nuggets! Then when I was agitated for the reception see through some plain grilled chicken in a baked potato and send me on my way when didn't bother to put my Fry's in the bag! And believe me I'm raising my voice by this time because I was wronged then ripped off and instead of apologizing we're trying to offer anything like a store coupon for free meal or anything, cheaper seeds to Pace back and forth from the back of the store to the front on the phone!!!!! At this point I've been there almost 10 minutes and I'm getting super aggravated!!! Then the old man french fry guy told me I shouldn't talk to a lady that way I said a lady wouldn't lie to you and then try to rip you off so she doesn't get the privilege of ladylike treatment.! But reluctantly after I have a total of probably an hour plus the trip back wrapped up in this auntie customer service display of incompetence. George made me a fresh $5 biggie bag which would have sufficed 45 minutes ago! The manager still hadn't approached me about rectifying the situation. So I took my $5 biggie bag and left the store to get back in my vehicle and as I was pulling out of the parking space a vehicle with the lights was entering the parking lot stopped right behind me, and it turned out that she had called the police!!! So I sat there for another 15 or 20 minutes explaining to an officer what happened,and finally he was satisfied and let me go. No crime was committed, no suspicion of a crime but after checking for another 20 minutes or so he said I was free to go but probably banned from the store 😁😁😁 I said I don't plan on spending another Di.ime here
  • MB
    Melissa Baker
    Nov 12, 2025
    3.0
    Went thru the drive thru this evening and then wait was terrible considering there was not a line. Also, fries were cold and frosty had started to melt😕
  • NH
    Neal Hassie
    Nov 8, 2025
    1.0
    I have been to this location multiple times and I always have a problem. Whether it’s the food being made wrong or food being left out.
  • KS
    Kelly Shorter
    Oct 28, 2025
    3.0
    Average Wendy's
  • WL
    William Lawson
    Oct 15, 2025
    1.0
    This store is a complete mess. From customer service to the product. They keep the door locked so you can only go through the drive through most of the time. This is the worst place in all of cross lanes !

Frequently Asked Questions About Wendy's

Is Nitro Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.