Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences vary widely, with some praising friendly staff while others report rude or inattentive service.
Food Quality
Food quality is inconsistent; some customers enjoy fresh and hot meals, while others receive cold or improperly prepared items.
Cleanliness
The cleanliness of the restaurant is a concern, with reports of dirty dining areas and unsanitary practices among staff.
Order Accuracy
Many customers experienced issues with incorrect orders or missing items, leading to frustration.
Management Issues
Management appears to be a problem, with reports of unprofessional behavior and poor handling of customer complaints.
CH
Craig Hundley
Nov 15, 2025
1.0
I stopped by and ordered a five-dollar biggie bag and once I got to the window and they took my money they asked me if I could wait? I explained I had a sick child at home and couldn't wait she explained that she was out of spicy chicken nuggets and I said that's fine just substitute something else. She said what a chicken sandwich be okay and I said that's fine. She then disappeared for 5 minutes to the point where I was agitated enough to beat the horn because I'm just explained that I couldn't wait! When she finally came back I said I just explained to you that I couldn't wait! And then I wanted the store number so I controller corporate office in make a formal complaint. She said something else that I couldn't make out as I drove off. Once at home, not only was there no fries in the bag but the chicken sandwich as a replacement for the nuggets what's a bunch of chopped up pieces of grilled chicken and a baked potato carton what's nothing else in it! So I put everything back in the bag go back to the store, because my sick son and pretty much no food.! When I got to the store I walked in and ask her what the hell this was supposed to be as I slammed the baked potato container with 8 or 9 little chunks of grilled chicken in it on the counter then ask her where my French fries were that this was beyond unacceptable!!! Well I told her I couldn't wait she tried to stall me and make me wait anyway while they cooked nuggets! Then when I was agitated for the reception see through some plain grilled chicken in a baked potato and send me on my way when didn't bother to put my Fry's in the bag! And believe me I'm raising my voice by this time because I was wronged then ripped off and instead of apologizing we're trying to offer anything like a store coupon for free meal or anything, cheaper seeds to Pace back and forth from the back of the store to the front on the phone!!!!! At this point I've been there almost 10 minutes and I'm getting super aggravated!!! Then the old man french fry guy told me I shouldn't talk to a lady that way I said a lady wouldn't lie to you and then try to rip you off so she doesn't get the privilege of ladylike treatment.! But reluctantly after I have a total of probably an hour plus the trip back wrapped up in this auntie customer service display of incompetence. George made me a fresh $5 biggie bag which would have sufficed 45 minutes ago! The manager still hadn't approached me about rectifying the situation. So I took my $5 biggie bag and left the store to get back in my vehicle and as I was pulling out of the parking space a vehicle with the lights was entering the parking lot stopped right behind me, and it turned out that she had called the police!!! So I sat there for another 15 or 20 minutes explaining to an officer what happened,and finally he was satisfied and let me go. No crime was committed, no suspicion of a crime but after checking for another 20 minutes or so he said I was free to go but probably banned from the store 😁😁😁 I said I don't plan on spending another Di.ime here
MB
Melissa Baker
Nov 12, 2025
3.0
Went thru the drive thru this evening and then wait was terrible considering there was not a line. Also, fries were cold and frosty had started to melt😕
NH
Neal Hassie
Nov 8, 2025
1.0
I have been to this location multiple times and I always have a problem. Whether it’s the food being made wrong or food being left out.
KS
Kelly Shorter
Oct 28, 2025
3.0
Average Wendy's
WL
William Lawson
Oct 15, 2025
1.0
This store is a complete mess. From customer service to the product. They keep the door locked so you can only go through the drive through most of the time. This is the worst place in all of cross lanes !
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Nitro, WV?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Nitro, WV into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (304) 755-1368.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Nitro Wendy’s serve breakfast?
Yes, this Wendy’s location in Nitro, WV serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for Wendy's in Nitro, WV?
The drive-through at Wendy's in Nitro, WV is open daily from 6:00 AM to midnight.
Does the Nitro Wendy's serve breakfast?
Yes, the Wendy's location in Nitro serves breakfast, including combos, sandwiches, coffee, and sides.
How can I place an order online or through an app for this Wendy's?
You can order via the Wendy's mobile app or through their website at order.wendys.com, selecting the Nitro location for accurate menu and pricing.
What payment options are accepted at Wendy's Nitro location?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
How can I contact Wendy's in Nitro for questions or feedback?
You can call the Nitro Wendy's directly at (304) 755-1368 or reach customer care via their live chat on the Wendy's contact page or call 888-624-8140.
Where is Wendy's in Nitro located?
This Wendy's is located at 4100 1st Ave, Nitro, WV 25143, USA.
Are there any nearby fast food restaurants to Wendy's in Nitro?
Yes, nearby fast food restaurants include McDonald's, Checkers at 4110 1st Avenue, Rally's, Subway, and Dairy Queen, offering you various dining options close to Wendy's.
What nearby stores can I visit along with Wendy's in Nitro?
Nearby you can find Dollar General for discount shopping, Speedway gas stations for fueling your vehicle, and Ashley Furniture Distribution Center for home goods.
Are there financial or service-related businesses close to Wendy's in Nitro?
Yes, near Wendy's you can access Western Union for money transfer services, The Exchange Network and LibertyX Bitcoin ATM for ATM needs, and A-1 Nitro Storage Units for storage services.
What delivery and dining options does Wendy's Nitro offer?
Wendy's Nitro offers dine-in, drive-thru, takeout, and delivery services when available, focusing on customer convenience.