Arby's

3.8
724 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4304 First Ave, Nitro, WV
25143, United States

Hours

Reviews

3.8
724 reviews
5 stars
308
4 stars
176
3 stars
114
2 stars
41
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted slow service, understaffing, and rude employees, leading to a frustrating customer experience.

Food Quality

Customers reported inconsistent food quality, with complaints about cold, old, or incorrect orders, while some praised the freshness of certain items.

Cleanliness

While some customers noted the cleanliness of the location, others raised concerns about hygiene practices among staff.

Staff Performance

Mixed feedback on staff performance; some praised friendly and attentive service, while others criticized rudeness and lack of professionalism.
  • DB
    Dinequianna Buckhalter
    Dec 8, 2025
    1.0
    Went in last night and I ordered a chicken snack wrap and a roast beef sandwich. I was served a OLD piece of chicken in my wrap. Too bad I was only on a 30 minute lunch break. Also, the staff was not present. A pilot cashier had to go over and get workers from the back to serve me. 0/10
  • MS
    mihail stanciu
    Dec 4, 2025
    1.0
    I stopped to eat something I ordered 3 gyro, when I start eating the second one, I found a hair in the food. When I called them. They said they should go back to replace or refund but I drive 18 wheeler so it’s kind of hard to turn back. They should figure out something that other location would replace you the food or give your refund.
  • RR
    Reyna
    Nov 20, 2025
    5.0
    The ladies who run this location are amazing! They do a fantastic job. The store is well kept and clean- the food is good. They deserve a raise! 😊
  • FR
    Fadin Reigne
    Oct 15, 2025
    2.0
    A phote of a large $3 box of fries. Enough said.
  • DA
    Denise Adams
    Sep 20, 2025
    1.0
    Older lady behind the counter actually leaning on the back counter, acted like we were bothering her by coming in. I started my order saying I’d like a regular roast beef sandwich only she gave me a total price. I said we are going to add things. My husband was standing right beside me. She said, “Well, you stopped!” Very rude. Then he added his order, and other sandwich and two drinks. My husband went to get drinks there was no ice. By now she’s back to leaning on the back counter. He asks, can I get some ice? She, very rudely said “NO, you have to get it from the machine. I can’t be giving it away!” These are drinks we paid for remember. Then he said there is no ice in the machine. (Like we didn’t try that first.) she tells us we have to get it from the adjoining store. If this lady if so miserable in her job she should quit!! Miserable human being never said hello, good bye, thank you nothing!!