Arby's

4.1
322 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
281 N State Route 2, New Martinsville, WV
26155, United States

Hours

Reviews

4.1
322 reviews
5 stars
160
4 stars
89
3 stars
38
2 stars
10
1 star
25

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported problems with order accuracy and rude staff, leading to a negative perception of customer service.

Food Quality

There were mixed reviews on food quality, with some customers experiencing undercooked items and others praising the taste and freshness.

Cleanliness

Some reviews highlighted cleanliness and maintenance of the restaurant, while others noted issues with unsanitary conditions.

Drive-Thru Experience

The drive-thru service received both praise for speed and complaints about long wait times and order mistakes.

Dining Experience

Customers expressed frustration over the inability to dine inside, impacting their overall experience.
  • KE
    Krick ett
    Jan 5, 2026
    5.0
    My husband and I went in this location around 9:30pm (we didn't know they closed at 10) to get a fairly large to go order for our family of 5. Even though it was late, and it seemed like the employees had already cleaned up for the night, they were all super nice. There was a tall guy with glasses that waited on us. He even went to the back to find a big box that our order would fit in. Excellent staff and food was great!
  • KL
    Kae Lee Lewis
    Jan 1, 2026
    5.0
    The special of 2 gyros for $7 is my go to favorite right now. It's a lot of food for $7 it's always loaded with meat, and toppings. It's great to eat right then and save the other for later, it's even good cold.
  • PT
    Peggy Tuckosh
    Nov 22, 2025
    5.0
    Fast and friendly service
  • BS
    Bob Smith
    Nov 20, 2025
    1.0
    I went through the drive through to order my food. I ordered chicken tenders. At first my tendies were amazing, but as I began to eat them, they were raw! I got food poisoning.
  • RV
    Rick Vann
    Nov 3, 2025
    4.0
    Hire people who aren't there just there to be there, cleanliness is lacking.