Brand Certified
Arby's
4.1(322 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
281 N State Route 2, New Martinsville, WV
26155, United States
Certified by Arby's • Mar 01, 2026
(304) 447-2080
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/wv/new-martinsville/281-n-state-route-2/store-7523
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
4.1
322 reviews
5 stars
161
4 stars
89
3 stars
38
2 stars
10
1 star
24
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food for being hot and delicious, particularly the roast beef and gyros, but there were also reports of cold or improperly cooked items.
Customer Service
While many reviews highlighted friendly and attentive staff, there were notable complaints about rude service and order mistakes.
Cleanliness
The restaurant was generally described as clean and well-maintained, although some customers noted issues with cleanliness and food safety.
Order Accuracy
A significant number of reviews mentioned problems with incorrect orders, leading to frustration among customers.
Drive-Thru Experience
The drive-thru service received mixed feedback, with some praising the speed and efficiency, while others reported long wait times and order errors.
- MRMichael RobinsonFeb 14, 20265.0Food was hot, which made the visit good.
- KCKourtney CarrollJan 24, 20265.0Food was great, didn't wait long at the drive thru. Leona and Tabi are so sweet and offer the best customer service:)
- KEKrick ettJan 5, 20265.0My husband and I went in this location around 9:30pm (we didn't know they closed at 10) to get a fairly large to go order for our family of 5. Even though it was late, and it seemed like the employees had already cleaned up for the night, they were all super nice. There was a tall guy with glasses that waited on us. He even went to the back to find a big box that our order would fit in. Excellent staff and food was great!
- KLKae Lee LewisJan 1, 20265.0The special of 2 gyros for $7 is my go to favorite right now. It's a lot of food for $7 it's always loaded with meat, and toppings. It's great to eat right then and save the other for later, it's even good cold.
- BSBob SmithNov 20, 20251.0I went through the drive through to order my food. I ordered chicken tenders. At first my tendies were amazing, but as I began to eat them, they were raw! I got food poisoning.
Brand Certified Facts from Arby's
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Certified March 01, 2026Yext Knowledge Graph
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