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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Morgantown, WV. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 361 Suncrest Towne Centre for the ultimate SONIC experience!
Numerous customers reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.
Food Quality
Several reviews highlighted poor food quality, including incorrect orders, cold items, and unsatisfactory taste.
Positive Experiences
Some customers praised specific employees for their friendliness and helpfulness, as well as enjoying certain menu items like shakes and burgers.
Operational Problems
Customers noted issues with the restaurant being closed during posted hours and difficulties with the ordering process.
AW
Ashley West
Feb 20, 2026
1.0
If I could give zero stars I would! 30 minutes to get out order, it was completely messed up and then another 20 minutes and still nothing brought out! Horrible Service!
EK
Eve Kelly
Feb 7, 2026
1.0
the experience i had at my local sonic was horrendous. the lady taking my order was extremely rude and refused to help our situation. i order the correct drink, it came out wrong so i told the employee. she then made us order another drink and pay for it. the second drink also came out wrong. in the end, we payed for 2 drinks that were wrong . please fix your staff.
JG
Jillyan Goodwin
Feb 7, 2026
1.0
Ordered a drink and they put in the order wrong then refused to fix our order and made us pay for a second drink and they were really rude about it
AP
ashley proudfoot
Jan 31, 2026
1.0
Blonde girl with the nasty rbf annd fake eyelashes accused me of buying a pretzel and switching it out for a corndog when I said I got the wrong item. Took her 30 minutes to bring out my order and She acted like we were stupid. I need to be reimbursed for this accusation
CM
Craig Marolf
Jan 19, 2026
4.0
Individual at the drive-thru was friendly and down-to-earth. Food arrived quickly. Banana milkshakes were fantastic. In regards to the food, I ordered "add mustard" and that what was on the receipt, but the burger came with lots o' mustard. The burger was mostly bun, mustard, and diced onions. Was barely able to taste the beef. Will this dissuade us from eating Sonic in the future? No way! We love Sonic, but the sandwhich-maker must have thought it was "extra mustard." We plan on eating Sonic again in a couple of weeks.