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Pizza Hut

3.6
(342 reviews)

Business Details

345 E Brockway Ave, Morgantown, WV
26501, United States
(304) 292-7100

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 345 E Brockway Ave in Morgantown, WV. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupNot available

Location

Pizza Hut
345 E Brockway Ave, Morgantown, WV
26501, United States

Hours

Reviews

3.6
342 reviews
5 stars
149
4 stars
69
3 stars
33
2 stars
26
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and unresponsive management.

Food Quality

Mixed reviews on food quality, with some customers experiencing undercooked or poorly prepared items, while others praised the taste and freshness.

Drive-Thru Experience

The drive-thru service was noted as convenient, but many customers expressed frustration with the lack of dine-in options and the overall experience.

Customer Support

Customers faced challenges with customer support, including difficulty reaching the store and issues with order accuracy and refunds.

Positive Experiences

Despite the negative feedback, some customers highlighted positive interactions with staff and satisfactory food experiences.
  • SS
    Ss Ss
    Feb 24, 2026
    1.0
    *Manager* dropped a cheese cup on the floor and put it back in the cheese 🫠
  • FB
    Frederick Balsley
    Dec 26, 2025
    1.0
    Haven't eaten at Pizza Hut in a very long time, and the Drive-Thru aspect caught my attention. It seemed very convenient, so I thought the family would try it. Put my order in at 3:25 and arrived at the drive-thru at 3:35. There were 4 cars in front of us. Soon we had waited, without the line moving at all, for about 20 minutes. So I decided to call the store. I chose the hotline option "1" which was for "Making a new order, or changing an existing one". After giving my order number, they tried to transfer me to the store phone. Nobody would answer, I let it ring for 5 minutes. I called customer service back, and the lady "Anna" said she couldnt find my order..... with my Phone Number, Name, and Order Number..... She could not find my order, and said she could not cancel it for me. (Not much of a customer service then, huh?) I got out of my car, with several others, and we tried to see what was going on. Nobody would answer the door, it's drive thru only. So we knocked on the window. Terrance, said that he had 3 no call no shows, and he was sorry. We waited another 20 minutes before making it too the window, where Terrance made us wait another 5 minutes before even coming too the window. He said he would cancel the order, since it sat there for 40 minutes finished. (I have to wait in the drive thru for everyone else's order to be finished??? Before I can pickup mine??? Stupid System I am going to have to put a stop payment in with my bank, because the order was not canceled. So they're still trying to make me pay for this experience, as well. I will never be back to Pizza Hut, I hadn't even eaten there for several years prior too this anyway.
  • JY
    Jordan Yoho
    Oct 11, 2025
    5.0
    I order from this restaurant all of the time!- they are very fast at making the pizza. If the carryout time says 15 minutes...it's done in 15 minutes. Love also that it is drive thru accessible. Definitely comes in handy with children! Or hey even pets! Food is fresh. I also deliver from this restaurant on various delivery apps and the timing that is estimated on door dash/grubhub/Uber eats is always accurate when you arrive to pick it up. If you arrive earlier than the time you may have to wait until the pickup time But it will almost always be accurate. Sometimes even sooner. Enjoy!
  • JC
    Justin Cotton
    Jun 18, 2019
    5.0
    The one on Brockway is the best one in town. Always hot and fast.

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