CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Morgantown is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported extremely slow service, long wait times, and poor customer service experiences.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale items, poorly prepared dishes, and missing ingredients.
Stock Availability
Numerous customers noted that the restaurant often ran out of key menu items, leading to disappointment.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, affecting the overall dining experience.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, particularly highlighting specific staff members and menu items.
CB
Charles Beck
Jan 2, 2026
4.0
Good location. Very busy at times because of the student crowd but I didn't wait on food very long.
JL
Jadyn Laneve
Dec 19, 2025
1.0
I placed an online pickup order for 13 bagels with a 24 hour notice. At the estimated ready time, I tried calling the store to get an update on my order and there was no answer. When I arrived at the store to pick it up, it was not ready. I told them the name for the order and they were in the back for around 10-15 minutes until they came out to tell me their truck didn’t come in so they didn’t have the bagels to give me. I was offered 4 random bagels (they didn’t even have 13 bagels to give?) and a refund… I totally get sometimes these things happen but it’s frustrating that they knew they wouldn’t have the order ready and didn’t try to contact me (all my contact information was included in the order). Also frustrating that I tried to call the store and nobody would answer which would have saved me a trip. I get these things happened but it was handled completely inappropriately and I did not feel like there was any effort to make it right.
MD
Madison Deickman
Nov 1, 2025
1.0
Longest wait time I’ve ever had for a Panera ever. Seriously, how long does it take to make a bag of already cooked soup and throw a sandwich together? Once my friends and I finally got our meals, my friend opened her Mac n cheese to find it completely cold. She had to microwave it herself.