McDonald's

3.6
1392 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19 Commerce Dr, Morgantown, WV
26501, United States

Hours

Reviews

3.6
1,392 reviews
5 stars
484
4 stars
326
3 stars
298
2 stars
100
1 star
184

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, overcooked, and incorrect orders.

Service Speed

While some reviews praised fast service, many others noted long wait times and order inaccuracies.

Cleanliness

Several customers mentioned unsanitary conditions in the dining area and bathrooms.

Staff Attitude

Feedback on staff ranged from friendly and helpful to rude and unprofessional, indicating inconsistency in customer service.
  • BK
    Ben Keller
    5 days ago
    5.0
    Great service, clean establishment, the workers are helpful and friendly! Food is always good for me, and our order is always correct
  • PR
    Patrick Ryan
    Jan 4, 2026
    1.0
    No changing table in either of the bathrooms. For the record, if you don't provide a changing table I'm just gonna change my kids' diapers right on the seat. Consider that next time you decide to sit down and eat here.
  • SH
    Suzanne Horner
    Dec 14, 2025
    2.0
    My husband started throwing up after eating there. The staff doesn't bring food out for table orders and gives an empty cup when order was for a made drink.
  • MM
    matthew morgan
    Dec 6, 2025
    5.0
    McDonald's is not a good choice of food to eat but this McDonald's has fast service and the people are friendly. And they do try their best to make the food as good as they can make it.
  • KC
    Kimberly Chapman
    Nov 16, 2025
    1.0
    The incident im about to explain to you will sound crazy but it is very much true, unfortunately. On Thursday November 13th around 7:30pm my husband went to the Westover McDonald's and ordered us dinner. When he got back I started to eat my food which was a 10 piece chicken nuggets. As I was eating I looked down and saw a white pill in my nugget box. Moments later after being in shock and disgusted my husband stated that there was another pill under the bottom nuggets. I called the manager and they offered me a refund and a new meal. No thank you, I will never eat there again. I called the health department and they immediately went there but I have not got a report! So now after 2 and a half days of dealing with severe nausea and mental anguish I sit at the ER getting a drug tox screen to make sure the pills in my chicken nuggets box were legitimately some for of Tylenol. Please check your food before you eat it! This was such a disgusting experience to go through and scary I might add. And unfortunately I had to give them 1 star but they really should be shut down and investigated. Maybe this review will get corporate to call me back!

Frequently Asked Questions About McDonald's

What are McDonald's operational hours at 19 Commerce Dr, Morgantown?

McDonald's is open daily from 5:00 AM to 11:00 PM for dine-in services. Delivery is available from 5:00 AM to 12:30 AM, and the drive-thru operates from 5:00 AM to 1:00 AM every day.

Does McDonald's at 19 Commerce Dr offer delivery and pickup services?

Yes, McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.