Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported slow service, particularly during peak hours, with long wait times in the drive-thru and inside.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Staff Attitude
Feedback indicated a mix of friendly and unprofessional staff interactions, with some customers experiencing rudeness and lack of attentiveness.
Food Quality
Several customers noted that food was often cold, improperly prepared, or not fresh, leading to dissatisfaction.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty floors and unsanitary conditions.
MM
Mary
4 days ago
2.0
Bun on sandwich was too hard to chew, food was old.
BC
BRENT CORDRAY
Dec 22, 2025
2.0
I can't stand fast food the only time I go is picking up orders for doordash I would recommend not going after 10: 00pm on a Friday or Saturday night Drive-Thru I have spent an hour and 7 minutes in drive thru both orders were done completely & cold before I got it so by the time the customer got it I was to blame and that's why I'm leaving this review McDonald's deserves blame, both orders were done probably a half hour after I got there but deliveries had to be picked up in the Drive-Thru so I had to wait when they could've had it walked out to me instead of waiting to get to window. But then I get to the window I'm told someone stole one order so they had to put together 40 more nuggets so literally 1hr 7min arrived @ & confirmed pickup..
EW
Emma Weatherston
Dec 9, 2025
5.0
It’s a lovely joint and the food is great in my experience, after ordering from there multiple times. They’re on the slower side but the people are lovely, especially the older african american lady who served me this evening and prior. Don’t go here for super super quick food, do that at sheetz, but this is the first McDonalds joint I’ve seen in a while that serves hot freshly made food every time I’ve been there.
TT
throwitback
Dec 7, 2025
1.0
If I could leave 0 stars, I would! The last three times I’ve been to this location, the food takes 10+ minutes and I have to go inside to talk to the staff to get it. What’s the point of using the McDonalds app to save time, when it doesn’t actually speed up the process? This location is the worst in Morgantown and needs to step it up. Slowest service I’ve ever seen. Won’t be going to this location again!
AW
alexis wolfe
Dec 7, 2025
1.0
I never have had an ideal experience at this location, however recently it has been even worse. My expectations are never high, and i’m usually a pretty patient person when it comes to food service because i understand at times it can be overwhelming especially when you’re short staffed and i’m very understanding of that, however the manager at this location is extremely unprofessional. I sat in line for 15+ minutes just to be ignored at the speaker as everybody else in front of me was. after waiting a couple minutes i pulled up to the window like the car in front of me had and when i got to the window i was handed a receipt. i explained it wasn’t mine, and the girl at the window said “okay. how can i help you” after explaining that i had pulled forward because nobody had been answering the speaker box for 15+ minutes i told her i would like to order. the lady at the window then asked that i go back around and sit in line again because she is now taking orders. so rather than taking my order i went back around despite the fact i had been ignored for 15+ minutes as well as everyone in front of me. after ordering and paying i pulled forward and put my car in park and was responding to a message on my phone when i hear the lady at the second window saying “WELL IF THIS GIRL WOULD GET OFF HER PHONE” because the car in front of me couldn’t get out of the line because there were too many people lined up waiting on orders ahead of the window. When i got up to the second window i confronted the manager who was the one yelling out the window. she then made multiple excuses for her behavior, stating that “legally i can shut down the store we are so short staffed because nobody wants to come to work” and I told her maybe she should consider doing so rather than delivering the experience i received to multiple customers. This location is literally trash and so is the manager.
What are the operating hours for McDonald's at 11 Chaplin Rd, Morgantown?
McDonald's is open daily from 5:00 AM to 11:00 PM for dine-in services.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 5:00 AM to 1:00 AM.
Does this McDonald's offer delivery services?
Yes, delivery is available daily from 5:00 AM to 12:30 AM, including same-day and no-contact delivery options.
Can I order McDonald's through a mobile app?
Yes, you can order using the McDonald's App available on iOS and Android devices.
What payment methods are accepted at McDonald's on Chaplin Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location offer?
They provide Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Are there other dining options nearby McDonald's on Chaplin Rd?
Yes, nearby restaurants include Starbucks, Chipotle Mexican Grill, The Breakfast Caffe, Chili's Grill & Bar, Olive Garden, Red Lobster, LongHorn Steakhouse, and Cracker Barrel Old Country Store.
What nearby services can I find if I visit McDonald's on Chaplin Rd?
Nearby services include First United Bank and Trust, Valvoline Express Care, The Ranch Quick Lube, Expressway Detail, and various ATMs like PNC ATM and LibertyX Bitcoin ATM.
How can nearby automotive services complement my visit to McDonald's?
You can conveniently get your car serviced at Valvoline Express Care or The Ranch Quick Lube near McDonald's, or get your car washed at Expressway Car Wash before or after enjoying your meal.
How does the location of McDonald's relate to local attractions or accommodations?
McDonald's is close to Domain at Town Centre Apartments, making it a convenient dining choice for residents or visitors in the area.