Customers reported inconsistent service, with some praising fast and friendly staff while others experienced rude behavior and long wait times.
Food Quality
Mixed reviews on food quality; some enjoyed the sandwiches while others complained about incorrect orders and unsanitary conditions.
Cleanliness
Numerous complaints about the cleanliness of the restaurant, including dirty tables and unsanitary kitchen practices.
Delivery Issues
Frequent reports of extremely slow delivery times, with some orders taking over two hours and others never arriving.
MU
Mike U
Feb 21, 2026
1.0
Sandwich wasn't made as ordered, no tea by soda machine and asked and was told "oh yeah they forgot to make it"
Go-to jersey mikes.
JW
Jennifer Whitman
Feb 14, 2026
5.0
This place is run like the military, no nonsense! Confused by all the negative reviews, my bootlegger lettuce wrap was delicious 😍 God bless y’all 💕
DS
Danielle Smith
Jan 23, 2026
5.0
Michelle is the best! Fast and amazing service!
CC
Christoph1970
Jan 17, 2026
1.0
They won't honor coupons that they agreed to have put in a coupon book where the proceeds go to support the Rosenbaum Family House at Ruby Hospital. They put corporate greed before supporting this important and beloved Morgantown institution which provides lodging for families of patients who are experiencing medical crises at Ruby Hospital. Apparently supporting the community isn't a priority for Jimmy John's.
KT
Kyle Thrush
Jan 4, 2026
5.0
Well, they forgot to deliver my Dr. Pepper, but they are for sure freaky fast again! I’ve eaten here twice since reopening and they are much better this time around!
Edit: The driver actually turned around and brought me my drink, and apologized. They have most certainly been redeemed in my eyes. It’s so good to have a good Jimmy John’s again!