Dunkin'

3.7
616 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Morgantown, WV for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
725 Chestnut Ridge Rd, Morgantown, WV
26505, United States

Hours

Reviews

3.7
616 reviews
5 stars
275
4 stars
121
3 stars
68
2 stars
54
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Product Quality

Many reviews highlighted inconsistent drink quality and incorrect food orders, leading to customer dissatisfaction.

Cleanliness

While some customers noted cleanliness, others mentioned dirty conditions and lack of basic supplies.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items like coffee and donuts.
  • AP
    Alayna Paige
    6 days ago
    1.0
    I got a medium latte and when it was handed to me I didn’t notice anything weird at first. When i looked at it i realized they didn’t even bother to fill it up all the way. No joke the liquid sat below the ice line. It was literally all ice too. Safe to say I was very sad and the workers could care less.
  • MB
    Maddy B
    Dec 20, 2025
    1.0
    The service at this establishment is horrible. When I asked for cream in my drink they said they couldn’t add cream. I have never been told anywhere that I could not add cream to a drink. They ended up giving me cream on the side. The woman told us she is the manger and treated us as if we were stupid. Will not be returning to this location.
  • SC
    Stephen Curati
    Dec 12, 2025
    5.0
    It's a great place to hang out at
  • EM
    Emily Mawson
    Nov 14, 2025
    3.0
    They never fill up the cups completely, I order a large and the cup is only 3/4 full. It really sucks because the employees are nice and the store is clean
  • AA
    Ashlynn
    Nov 11, 2025
    1.0
    I think having literal children with zero respect and accountability working here is the reason this location is majorly lacking. I didn’t think ordering two of the same drinks at the same time but with different milks would cause such an issue but it did. When I say it really blew this kids skirt up when I had the audacity to place both drink orders at the same time. I was quickly scolded with the utmost disrespect and told that “next time I need to distinguish that they’re two different drinks when ordering.” As I continued my journey to the window, the child yet again justified her speaking to me in that way in stating, “I didn’t think it would be such a big deal.” Honey…have you ever worked in customer service? Most customers who are being perfectly kind don’t really want to be chastised by disgruntled employees just for simply ordering coffee. In my many years of being a barista myself back in college, I would never imagine treating or speaking to someone that way. In all seriousness though, just do better. There’s no need to be nasty to people regardless of the situation.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Morgantown, WV?

Dunkin' is open from 5:00 AM to 9:00 PM Monday through Thursday and on Sunday. On Fridays and Saturdays, it stays open until 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.