Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Morgantown, WV for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and inside the store, often exceeding 20 minutes.
Food Quality
Several reviews mentioned inconsistent food quality, including stale donuts and improperly cooked items.
Management Issues
Feedback suggests poor management practices, with staff overwhelmed and lacking proper training, contributing to overall dissatisfaction.
EF
Emily Flowers
Oct 15, 2025
1.0
I ordered two medium lattes and the cashier repeated back "two medium lattes", the lady ringed it up as two small lattes, I asked her to remake it and she gave me attitude saying she'll have to refund that order and recharge me, that I didnt mind it was her and the manager giving me a tone. Maybe listen to your customers better then you wouldnt have any issues. I also come to this dunkin everyday to the point they should know my order. I also work in fast food, if I have any my customers any attitude like that I probably would get fired.
LN
Luke Negron
Oct 9, 2025
2.0
I see this place is poorly rated and I understand why.
I was in there to make a small order, waited for a long time, and eventually went up to ask about my food since other people had come after me and left before me. I said “Hey, can I check on order 67 (my order number)” the guy behind the counter shrugged. I said “Order 67” and he made some weird gesture with his hands and made a face. I said “I don’t know what that means” and he answered “Well bro, tell me what the order is! I don’t know what 67 means” in a super rude and dismissive tone. I said “It’s literally the order number your system gave me - I was using it to be helpful because it’s YOUR code from YOUR store” one of his boys then jumped in and threatened to throw me out of the shop. Note I hadn’t yelled, cursed, or threatened anyone - merely answered with the same energy he used to rudely dismiss me. They then took another several minutes to get my order.
I will note that I have also met some nice workers there, which is the only reason I don’t give one star. But those two dudes were way out of line.
JY
Jordan Yoho
Oct 9, 2025
2.0
This particular Dunkin’ Donuts is a mess. Or maybe they’re not a mess, their workers are a mess. I was rudely spoken to in the drive through and served inedible food for placing my order whenever I arrived to the store instead of ahead of when I was arriving. (Order was placed before pulling up to the drive through speaker) (I clarified with another worker if this was a problem or not. He said no it’s not) I go to this Dunkin on the daily as it is the closest to my home. The other issues I have are that they do not cook the bacon thoroughly leaving pink all throughout the meat. Several times I would also notice my egg “drip” from my sandwich from where it wasn’t cooked thoroughly either, I end up getting grossed out and wasting my money. It’s hit or miss as far as the food here. I wish they took more time to assure everything is cooked properly instead of rushing it onto the sandwich because they are in a rush.
I believe the manager there is a nice woman I’ve never had any issues with her she has always fixed my drink when they have forgotten the cold foam/espresso (which they also do a lot, I pay almost $2.50 extra for my extras.) she is also almost always there when I go working her butt off! I wish the other workers acted like her.
If you are easily angered at consumers and hate your job please find a new one & do not work jobs like this. Especially not one where your customers are waiting for their morning dose of happiness and you go and add more to whatever’s going on because you’re not a morning person and “upset that they didn’t order several minutes ahead of time”.
I don’t order until I get to the restaurant due to long lines, & melted, watered down coffee.
Since they don’t like this and decided to ruin my food out of spite, I will not be returning to this particular Dunkin.
I wish I could add the dash cam footage of her speaking to me the way she did. But I can only attach photos.
Do better Red Dog Way Dunkin.
JM
Jacob Monn
Oct 2, 2025
1.0
Waited 10 minutes for 2 terrible drinks and a cold chicken wrap.
VC
Victoria Clark
Sep 27, 2025
1.0
I’ve been drinking Dunkin iced tea for years all over the US. The tea from this location is either not clean or not fresh, every single time I order it’s the same. It tastes stale and metallic. It is not that hard to clean and brew tea. I’d love to see the employees try the tea they’re selling first, but I bet they’d rather not. Seriously gonna reach out to corporate because is gross.
What are the operating hours of Dunkin' in Morgantown, WV?
Dunkin' in Morgantown, WV is open from 5:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 10:00 PM on Friday and Saturday.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What kinds of meals are served at this Dunkin' location?
The Morgantown Dunkin' serves breakfast, lunch, and brunch.
Can I order ahead at Dunkin' in Morgantown using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What are some of the specialties at this Dunkin' location?
This Dunkin' location specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
What new holiday drinks can I try at Dunkin' this season?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location features a drive-thru for convenient service.
Are there any nearby medical facilities near Dunkin' in Morgantown?
Yes, nearby medical facilities include Interim HealthCare and Mon Health Medical Center Orthopedics - Orthopedic Way, which could be convenient stop options before or after your visit.
What entertainment or dining options are near this Dunkin' location?
Nearby you can enjoy places like Morgantown Art Bar and Buffalo Wild Wings Morgantown WV for dining and entertainment options after your visit.
Are there amenities like banks or financial services close to Dunkin' Morgantown?
Yes, Citizens Bank of Morgantown and financial service locations like LibertyX Bitcoin ATM and DigitalMint Bitcoin ATM are close by for your convenience.