Customer service experiences vary widely, with some praising friendly staff while others report rude interactions and long wait times.
Food Quality
Food quality is inconsistent; some customers enjoy the ice cream and burgers, while others complain about cold or poorly prepared items.
Cleanliness
The establishment is generally noted for being clean and well-organized, contributing positively to the dining experience.
Speed of Service
While many customers appreciate the quick service, others report long wait times and issues with order accuracy, especially during busy hours.
Pricing Issues
Several customers express concerns about high prices and discrepancies between menu prices and what they were charged.
DG
David G
Oct 7, 2025
5.0
Stopped by here after a wedding for a treat. Michael our counter person was very nice and messed with my son saying the one thing he wanted wasn't available (just joking around). Its was hilarious. Let me know I could fill out the survey to get a free dilly bar so my wife didn't leave without getting something.
AA
Aidan
Sep 11, 2025
5.0
Amazing work by everyone
DL
dan lepley
Sep 9, 2025
4.0
Best ice cream ever
MK
marissa klipa
Sep 7, 2025
3.0
I came here because I was extremely hungry, I couldn’t wait. The lady was pretty nice that took our order, but the soda machine didn’t have any sugar free options and that’s all i drink. I waited about 30 minutes for my food, just to find out i’m sitting right next to a cobweb. Very dissapointing
LC
Lena Cline
Jul 24, 2025
4.0
Have a Coca-Cola Freestyle machine. The service was quick and excellent even with it being a busy lunch hour. Food was hot and what you expect at DQ. Tables were clean.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Morgantown?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Morgantown?
It is located at 183 Fortress Blvd (Bowers Ln & Fairchance Rd), Cheat Lake Park & Ride, Morgantown, WV 26508.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and DQ Cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, it offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, and is wheelchair accessible.
Does the Dairy Queen Grill & Chill location provide free WiFi?
Yes, free WiFi is available at this location.
How can customers order from Dairy Queen Grill & Chill?
Customers can place orders through their website for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/43843/ or download their app for exclusive deals.
What nearby places can visitors check out before or after visiting Dairy Queen Grill & Chill?
Nearby places include Cheat Lake Event Hall for concerts, Cheat Lake - Backwaters for outdoor activities, and Little Caesars Pizza if you're looking for more dining options.
Are there convenient transit or parking options near Dairy Queen Grill & Chill?
Yes, it is situated at Cheat Lake Park & Ride, making parking and transit access convenient for visitors.
What other services are located near Dairy Queen Grill & Chill that might interest customers?
Nearby services include Blue Rhino Propane Exchange, BFS gas stations, and healthcare providers like Cheat Lake Animal Hospital and HealthWorks Rehab & Fitness - Cheat Lake.