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Brand Certified

Chipotle Mexican Grill

3.4
(116 reviews)

Business Details

117 Foxtown Dr, Morgantown, WV
26508, United States
(304) 244-5242

About

Mexican Restaurant
Chipotle Cheat Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
117 Foxtown Dr, Morgantown, WV
26508, United States

Hours

Reviews

3.4
116 reviews
5 stars
48
4 stars
18
3 stars
11
2 stars
6
1 star
33

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables, overflowing trash, and a general lack of cleanliness in the dining area.

Service Quality

Customer experiences with staff varied widely, with some praising friendly and efficient service, while others reported rude behavior and slow service.

Food Quality

While some customers enjoyed the food and found it fresh, others complained about inconsistent portion sizes, missing ingredients, and food safety issues.

Order Accuracy

Several reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Overall Experience

The overall sentiment is mixed, with some customers expressing satisfaction and loyalty, while others indicated they would not return due to repeated negative experiences.
  • MW
    M. Walter
    Jan 18, 2026
    1.0
    First, let me say I use to love Chipotle. Also, I rarely leave a negative review, even if warranted, for a business because I know how hard it is to operate a business. But, in the last few years every location I have visited has been so dirty. This one is no exception. When we walked in an employee was sitting on a bucket and ignored or didn’t see us for two minutes. The guy could have been cleaning tables or taking out trash or helping customers! The glass where you order was so smuggled, food all over the floor in the kitchen and dining area. All the tables needed wiped off. The bathrooms are absolutely disgusting. Chipotle really needs to take some notes from Chick fil an on cleanliness and how to treat paying customers well. At the very least, have someone frequently cleaning I think, like lots of people I’ve talked to, this is my last visit to Chipotle I hope they can literally clean up their act.
  • AL
    Alex Lima
    Dec 22, 2025
    5.0
    i stopped by the chipotle on 117 foxtown road the other day and i was honestly suprised by how great everything was. i usually expect a long wait at these places but the line moved super fast and the workers were actually smiling and being helpfull. i got a carnitas bowl and the portion size was huge, they didnt skimp on the meat or the beans at all which i really apreciate. sometimes you go to chipotle and they act like the cheese is coming out of there own paycheck but the girl working the line gave me a solid handful without me even asking. the restaurant looked real clean too, including the drink station which is usually a mess at other spots i go to. the chips were perfectly seasoned and had that nice lime taste and they werent stale at all. i also noticed that even though they were busy with online orders they didnt make the people in line feel like they werent a priority. its hard to find a fast food place that gets the order right and has good energy but this location definitly nailed it. i will for sure be making this my regular go to spot when i want a burrito because the quality was just way better then what i am used to lately.
  • CA
    Chris Alls
    Dec 18, 2025
    1.0
    Who decided to cut the portions why still charging full price? This place is so inconsistent on portions that we are looking for other options for our take out nights. (EDIT 2/1/26) Again the portions were about 2/3rds what you usually get.
  • DM
    Daniel Miller
    Dec 17, 2025
    1.0
    Ordered a burrito, half the ingredients were left out. Tried to call the store to see if they'd remake, AI voice system sent me to customer service, customer service sent me back to the AI system when I asked to talk to someone in the store. Tried talking to the chatbot in the app. It apologized and gave me a coupon for a free drink then hung up on me. I hate the world now.
  • JS
    Jarrod Sutton
    Dec 15, 2025
    5.0
    This chipotle is absolutely undoubtedly the best chipotle within 2 states. Always fresh and good looking food

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Cheat Lake offer?

Chipotle Cheat Lake offers customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at 117 Foxtown Dr, Morgantown?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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