Business Details
About
Mexican Restaurant
Chipotle University Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
932 reviews
5 stars
475
4 stars
228
3 stars
80
2 stars
38
1 star
111
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and floors, and health code violations.
Service Quality
Customers frequently reported rude and unprofessional staff, with several instances of poor customer service and long wait times.
Food Quality
While some customers enjoyed the food, many expressed disappointment with portion sizes, freshness, and the presence of foreign objects like hair.
Availability of Items
Numerous reviews mentioned that the restaurant often ran out of key ingredients, leading to customer dissatisfaction.
Overall Experience
The overall sentiment was mixed, with some praising the food and service while many others expressed frustration and disappointment.
- MDMax DixonNov 12, 20251.0I had a mix-up with my order where I accidentally added queso onto my taco instead of getting it on the side with my chips. When I asked the staff if I could just get the queso on the side — especially since I only ordered the chips because of the queso — they said they couldn’t do it. I even asked if they could return it, and they said no. So instead of offering a simple side of queso, it turned into this whole issue. What’s wild is that I went into the app, reported the problem through Pepper (the AI), and it fixed everything in seconds. Literally less than a minute later, the credit was in my account and I was able to reorder properly. If the AI is empowered to solve customer issues instantly, but the real humans can’t make simple adjustments, that’s a problem. Chipotle — empower your team the same way your AI is empowered. It would make the whole experience so much smoother
- ABAshmit BhagchandaniNov 7, 20251.0Never been more disappointed. Bowl was smaller than a kids meal literally got like 3 pieces of chicken. A 4 year old can eat this whole bowl and still be starving after.
- RSRobert SineNov 4, 20255.0Food is good
- NBNew BucksNov 2, 20254.0Great service, good food but the food portions could have been better
- AEAaron carpenter outdoors extreemOct 4, 20251.0Need to learn how to clean their work space and there is many health code violations. Ps not coming back!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at University Town Center?
Chipotle Mexican Grill at University Town Center is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Morgantown?
It is located at 17 Chaplin Rd, Morgantown, WV 26501, near State Route 19.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill?
You can order online via their website or the Chipotle app using these links: https://order.chipotle.com/ or https://chipotle.app.link/Carne-Apple.
Does Chipotle Mexican Grill at University Town Center accept credit cards and offer catering?
Yes, they accept credit cards and offer catering services.
What is the philosophy behind Chipotle Mexican Grill's menu offerings?
They prioritize serving responsibly sourced real food with wholesome ingredients without artificial colors, flavors, or preservatives, using only 53 real ingredients based on their 'Food with Integrity' principles.
What social media platforms does Chipotle Mexican Grill engage with?
They have active profiles on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter.
Which nearby restaurants can I visit around Chipotle Mexican Grill at University Town Center?
Nearby restaurants include Starbucks, McDonald's, Olive Garden, Chili's Grill & Bar, Red Lobster, LongHorn Steakhouse, The Breakfast Caffe, It's Just Wings, Cracker Barrel Old Country Store, and Cheddar's Scratch Kitchen.
What nearby services are available for automotive needs when visiting Chipotle Mexican Grill?
You can find Valvoline Express Care, The Ranch Quick Lube, Expressway Detail, Ervin's Auto Repair & Towing, and Expressway Car Wash nearby for your automotive service needs.
Are there convenient banking and ATM services near Chipotle Mexican Grill?
Yes, First United Bank and Trust and PNC ATM are located nearby for your banking and ATM access.