Numerous reviews highlighted poor service, including long wait times for food and drinks, inattentive staff, and confusion with orders.
Food Quality
Mixed feedback on food quality; while some dishes were praised, many customers reported issues with temperature, portion sizes, and overall taste.
Atmosphere
The restaurant's location and ambiance received positive remarks, particularly the riverside setting, but some found it lacking in charm and atmosphere.
Pricing Concerns
Several customers felt that the prices were too high for the quality of food and service received, leading to disappointment.
Staff Praise
Certain staff members, particularly Mathias and Lauren, received commendations for their excellent service, creating a positive experience for some diners.
MS
Madeline S
Oct 16, 2025
3.0
Went here for my anniversary, surprisingly no one else was in there. Hostess was nice, asked if we were celebrating anything and I said it was our anniversary. She said she’d tell our server, but he never mentioned it. Service in all wasn’t great and food felt as if it has been reheated. They were out of several ingredients, we had ordered the steak frites. Disappointing experience.
GC
Gwen Clayton
Sep 9, 2025
5.0
Dinner in Morgantown at Bourbon Prime. I’m in town for a conference for the day job and just had a fabulous experience at the restaurant inside the Marriott. Thanks so much to Mathias for taking such good care of us.
Starting with the Almost Heaven Old Fashioned, made with a custom cask of Woodford Reserve bourbon. Dinner was the bougiest pepperoni rolls ever, along with roasted baby carrots and broccolini, all paired with a delightful Seghesio Zinfandel. Dessert for me was an espresso crème brûlée. Eddie had the blackberry bread pudding.
Everything about this place was on point.
DJ
Darren Jauch
Sep 8, 2025
4.0
Good food but parking is way too far away from the entrance
BA
Bob Alpino
Jun 21, 2025
2.0
Had heard good reviews but very disappointing. First time there. The greatly reduced menu is not reflective of the one online. We were told it’s because they don’t have a GM. Then update the website! The order of asparagus was 4 pieces for $6.00. Many other places in town much better food for the price and better selection.
FW
Fredrick Wright
Jun 12, 2025
3.0
At its current price point, Bourbon Prime struggles to consistently deliver the upscale steakhouse experience it aims for. While it shows potential—especially with unique items like pepperoni rolls—the recurring issues around portion, temperature, and timing leave a gap between its promise and reality. For a truly elevated meal, diners may want to consider mid-week visits rather than holidays, or explore nearby competitors offering stronger consistency.
What type of cuisine and services does Bourbon Prime offer?
Bourbon Prime is a Bar and Grill offering gastropub-style dining with bar and restaurant services.
Does Bourbon Prime accept reservations?
Yes, Bourbon Prime accepts reservations.
What are the opening hours of Bourbon Prime?
Bourbon Prime is open Monday to Friday from 6:30 AM to 10:00 AM and from 4:30 PM to 10:00 PM, and on Saturday and Sunday from 6:30 AM to 12:00 PM and 4:30 PM to 10:00 PM.
Where is Bourbon Prime located?
Bourbon Prime is located at 2 Waterfront Pl, Morgantown, WV 26501, United States.
How can I contact Bourbon Prime?
You can contact Bourbon Prime by phone at +1 304-284-9850.
Where can I find more information about Bourbon Prime online?
More information about Bourbon Prime is available on their website at https://www.bourbonprime.com.
Are there hotels near Bourbon Prime for visitors who want to stay nearby?
Yes, nearby hotels include Waterfront Place Hotel, Morgantown Marriott at Waterfront Place, and Two Waterfront Place, which provide convenient accommodation options for visitors to Bourbon Prime.
What nearby venues or event spaces can guests visit before or after dining at Bourbon Prime?
Guests can visit Morgantown Marriott at Waterfront Place event spaces and Morgantown Event Center for music and events nearby Bourbon Prime.
Where can customers grab a coffee near Bourbon Prime?
Customers can visit the nearby Starbucks coffee shop located close to Bourbon Prime for coffee and light snacks.
Are there any nearby attractions or university buildings close to Bourbon Prime?
Yes, several West Virginia University buildings such as WVU Safety & Health Extension, WVU Foundation, and WVU World Music Performance Center are nearby Bonsiron Prime, making it a great dining spot for visitors to the university.