They are somehow staffed well enough to accept mobile orders but arent staffed well enough to complete the orders. They also don't think its important for their employees to know how to cancel mobile orders so the customer can process a refund.
JB
Jessica Briggs
Apr 10, 2026
1.0
I placed an order for a cheese burger with fries and an order of onion rings at 12:00. I did not receive the onion rings until 12:39! The same person at the cash register was also packaging food with bare hands, no handwashing between collecting money. I watched him touch his face, hat and glasses before he picked up the fries and onion rings. He picked what he spilled up from the counter, put them back in my food basket, covered the top of the food WITH HIS BARE HAND to put them in the to go bag. Then, as if that wasn’t enough, the burger wasn’t even what I ordered. DO NOT EAT HERE! This place is poorly managed. Penny, you should be ashamed of yourself. Staff are not properly trained, poorly staffed, no service and the food is disgusting. Well, what we actually dared to eat. Waste of hard earned money. 4/10/26
CJ
Calvin Johnson
Apr 2, 2026
1.0
I went in last week to get my normal weekly meal I've always gotten at this location and this extremely rude girl was working the drive thru, she got my order entirely wrong, huffed like her job was literally impossible multiple times and sounded very mocking as she took the order (that she got wrong) so after checking my food I went inside to get it fixed I learned apparently her name was Alex, she was the brown haired girl working drive through that night and I personally believe she shouldn't have any role that allows interaction with the public, the only redeeming part was the sweet girl with blue hair working the register, even though she looked like a deer in headlights the whole time
BM
Brian Moro
Mar 3, 2026
1.0
If google didnt censor me u would know why I gave. 1 star
FP
Foster Phillips
Mar 1, 2026
1.0
Actually the slowest DQ in America. Not one time. Ever time you go. Bunch of teenagers who deliberately don’t take orders, turn the lights off in the drive thru and don’t even have the phone hooked up all because cause they don’t want to work. Takes probably 15 minutes for 1 order to make it through.
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Morgantown?
Dairy Queen Grill & Chill is located at 421 Suncrest Town Centre Dr, Morgantown, WV 26505-1814, USA.
What are the typical opening hours for Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers, and ice cream cakes.
Does Dairy Queen Grill & Chill provide amenities suitable for families?
Yes, the location is family-friendly, offers high chairs, has a restroom, wheelchair accessibility, free WiFi, and seating.
Can customers order food online or via a mobile app at Dairy Queen Grill & Chill?
Yes, customers can order online for pickup through their website and download the Dairy Queen app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location features a drive-thru for convenient food pickup.
Which fast food restaurants are nearby Dairy Queen Grill & Chill in Morgantown?
Nearby fast food options include Little Caesars Pizza, Sonic Drive-In, Primanti Bros., Jimmy John’s, and McDonald’s, providing a variety of choices for meals before or after your visit.
Are there any coffee shops or cafes near Dairy Queen Grill & Chill?
Yes, Tim Hortons is nearby, offering coffee and donuts which could be a great stop for a morning treat or complement to your meal.
What automotive services are close to Dairy Queen Grill & Chill?
Nearby automotive services include NTB-National Tire & Battery and NTB National Tire and Battery, helpful if you need vehicle maintenance while visiting the area.
Are there other dining options nearby that offer different cuisines?
Yes, nearby you can find Saladworks for salads, Philly Pretzel Factory for pretzels and hot dogs, as well as local restaurants like Bacon, Bourbon & Beer and The GOAT Country Roads Pub for diverse dining experiences.
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