Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with rude staff and long wait times being common complaints.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food quality inconsistencies.
Food Quality
Feedback on food quality was mixed; while some enjoyed the burgers and chili, others found the food cold, stale, or poorly prepared.
Cleanliness
Several reviews mentioned dirty dining areas and bathrooms, with some customers expressing concern for safety due to unsanitary conditions.
Speed of Service
Customers frequently noted long wait times in both the drive-thru and inside the restaurant, with some stating it was excessively slow.
EF
Erin F
Oct 24, 2025
1.0
My order is almost always incorrect. My food arrived cold. The lettuce on the burger was black and brown and the fries contained a very long red hair that did not belong to me. Oh, and they never give me straws.
AL
Amelia Lara
Oct 8, 2025
1.0
Genuinely THE WORST Wendy's experience i've ever had. Fairly Horrific costomer service. the person "helping us" was June. They were HORRIBLE.
Ive been to A bunch of Wendy's across the country. And always had a tasty fast food meal with generally good customer service. After visting this wendys i understand why people refuse to eat there. My Boyfriend and I decided to have a little date here, it was around 3:50 when we walked in. There were people in front of us, on lady with her order alredy put in and 2 people eating together. After they ordered, the cashier just looked at us AND WALKED AWAY. Then continued to ignore us for about 20 minutes. We honestly should've left. One kind gentleman from the back came up saw us and then went and got June. We didn't get our order in till 4:16 according to our receipt. While ordering, I asked for somthing then when my Boyfriend asked for somthing she asked if we were together and looked annoyed at him for existing. We said yes, we were literally standing together and June had no problem allowing other people to order together. June then only acknowledged me wouldn't even look at my boyfriend and ignored him when he said anything. I wasn't even the one paying. The food did come out quick and the same guy who got the register running again brought us our food, he was super nice. Practically ran the whole storefront. The only problem with the food was the fries were a bit under seasoned. But literally thanks to June we will not be returning.
SS
Stephen Stclair
Sep 25, 2025
1.0
Went in for some lunch today ordered a bacon double cheeseburger in the drive through lady obviously wasn’t listening to me she tells me to pull up to first window doesn’t tell me the total she wasn’t even at the first window she was at the 2nd after a few minutes waiting I pulled up nobody even said anything to me so she doesn’t ask for a total just takes my card and swipes it then says I’m short $2 I was thinking no way because that sandwich is only like $4 so she finally says the total that it’s $7 and some change I said there is no way a double bacon cheeseburger is $7 something’s not right so she says do you want a refund because it is and I said yes I do so I get my refund go in the store order the exact same thing I orderd in the drive through and what do you know only $4 and some change so I try to get to the bottom of why the lady was trying to charge me $8 well she obviously wasn’t listening to me at all because they were charging me for a sandwich that I never even ordered last at the drive through was very unprofessional I tried to tell the younger man working the cash register about it he just ignored me and brushed it off like nothing happened very unprofessional atmosphere I can definitely say I will not be back to this location
JD
Jane Doh
Sep 18, 2025
1.0
Why don't Wendy's tell us the kind of meat in the Wendy's chili and state that the hearty seasoned beef is really "game meat" (deer meat), this is what they put in all pet food.
SR
Shannon Rogers
Sep 7, 2025
4.0
This location in my opinion is best in Berkeley county, they mess up maybe 1 out of 10 times. The other locations continuously mess up the orders.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Martinsburg, WV?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Martinsburg, WV into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (304) 901-2684.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Foxcroft Ave Wendy’s serve breakfast?
Yes, this Wendy’s location in Martinsburg, WV serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's on Foxcroft Ave in Martinsburg, WV?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Is the Wendy's on Foxcroft Ave still open?
Yes! This location remains open and committed to serving quality food every day.
Does the Wendy's at 765 Foxcroft Ave serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on Foxcroft Ave?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I order food online from the Wendy's in Martinsburg?
You can order online via their website at order.wendys.com or by using the Wendy's app.
Does this Wendy's location offer delivery and dine-in options?
Yes, Wendy's at 765 Foxcroft Ave offers both delivery and dine-in services.
How do I contact the Wendy's at 765 Foxcroft Ave for questions or feedback?
You can call this Wendy's at (304) 901-2684 or reach the customer care team through their live chat or by phone at 888-624-8140.
What are some nearby places I can visit around Wendy's at 765 Foxcroft Ave?
Nearby places include T-Mobile store for mobile needs, Applebee's Grill + Bar for American dining, Outback Steakhouse for steak lovers, and Martinsburg Daily Grind café for coffee.
How can the nearby T-Mobile and Sprint stores be useful when visiting Wendy's?
If you need mobile phone accessories or services, the nearby T-Mobile and Sprint stores are convenient stops before or after your meal at Wendy's.
What entertainment or shopping options are around Wendy's on Foxcroft Ave?
You can visit Walmart Pharmacy for essentials, Deb Shops for clothing, Natural Nails Martinsburg for beauty services, and Rugged Gentlemen's Barber Shop for grooming nearby.