Wendy's

3.6
1105 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
765 Foxcroft Ave, Martinsburg, WV
25401, United States

Hours

Reviews

3.6
1,105 reviews
5 stars
403
4 stars
274
3 stars
197
2 stars
92
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with rude staff and long wait times being common complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food quality inconsistencies.

Food Quality

Feedback on food quality was mixed; while some enjoyed the burgers and chili, others found the food cold, stale, or poorly prepared.

Cleanliness

Several reviews mentioned dirty dining areas and bathrooms, with some customers expressing concern for safety due to unsanitary conditions.

Speed of Service

Customers frequently noted long wait times in both the drive-thru and inside the restaurant, with some stating it was excessively slow.
  • EF
    Erin F
    Oct 24, 2025
    1.0
    My order is almost always incorrect. My food arrived cold. The lettuce on the burger was black and brown and the fries contained a very long red hair that did not belong to me. Oh, and they never give me straws.
  • AL
    Amelia Lara
    Oct 8, 2025
    1.0
    Genuinely THE WORST Wendy's experience i've ever had. Fairly Horrific costomer service. the person "helping us" was June. They were HORRIBLE. Ive been to A bunch of Wendy's across the country. And always had a tasty fast food meal with generally good customer service. After visting this wendys i understand why people refuse to eat there. My Boyfriend and I decided to have a little date here, it was around 3:50 when we walked in. There were people in front of us, on lady with her order alredy put in and 2 people eating together. After they ordered, the cashier just looked at us AND WALKED AWAY. Then continued to ignore us for about 20 minutes. We honestly should've left. One kind gentleman from the back came up saw us and then went and got June. We didn't get our order in till 4:16 according to our receipt. While ordering, I asked for somthing then when my Boyfriend asked for somthing she asked if we were together and looked annoyed at him for existing. We said yes, we were literally standing together and June had no problem allowing other people to order together. June then only acknowledged me wouldn't even look at my boyfriend and ignored him when he said anything. I wasn't even the one paying. The food did come out quick and the same guy who got the register running again brought us our food, he was super nice. Practically ran the whole storefront. The only problem with the food was the fries were a bit under seasoned. But literally thanks to June we will not be returning.
  • SS
    Stephen Stclair
    Sep 25, 2025
    1.0
    Went in for some lunch today ordered a bacon double cheeseburger in the drive through lady obviously wasn’t listening to me she tells me to pull up to first window doesn’t tell me the total she wasn’t even at the first window she was at the 2nd after a few minutes waiting I pulled up nobody even said anything to me so she doesn’t ask for a total just takes my card and swipes it then says I’m short $2 I was thinking no way because that sandwich is only like $4 so she finally says the total that it’s $7 and some change I said there is no way a double bacon cheeseburger is $7 something’s not right so she says do you want a refund because it is and I said yes I do so I get my refund go in the store order the exact same thing I orderd in the drive through and what do you know only $4 and some change so I try to get to the bottom of why the lady was trying to charge me $8 well she obviously wasn’t listening to me at all because they were charging me for a sandwich that I never even ordered last at the drive through was very unprofessional I tried to tell the younger man working the cash register about it he just ignored me and brushed it off like nothing happened very unprofessional atmosphere I can definitely say I will not be back to this location
  • JD
    Jane Doh
    Sep 18, 2025
    1.0
    Why don't Wendy's tell us the kind of meat in the Wendy's chili and state that the hearty seasoned beef is really "game meat" (deer meat), this is what they put in all pet food.
  • SR
    Shannon Rogers
    Sep 7, 2025
    4.0
    This location in my opinion is best in Berkeley county, they mess up maybe 1 out of 10 times. The other locations continuously mess up the orders.

Frequently Asked Questions About Wendy's

Is Foxcroft Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.