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Tropical Smoothie Cafe

3.6
(525 reviews)

Business Details

171 Retail Commons Parkway, Martinsburg, WV
25403, United States
(304) 264-4445

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
171 Retail Commons Parkway, Martinsburg, WV
25403, United States

Hours

Reviews

3.6
525 reviews
5 stars
249
4 stars
84
3 stars
44
2 stars
42
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness and inattentiveness from staff.

Food Quality

Customers frequently reported issues with food quality, including watery smoothies and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions and unpleasant odors in the restaurant.

Wait Times

Many customers experienced long wait times, particularly in the drive-thru, often exceeding 30 minutes.

Staffing Issues

Reviews indicated that the location is often understaffed, contributing to slow service and operational problems.
  • HM
    Heather Moore
    Feb 9, 2026
    5.0
    Great service and fast!!
  • EM
    Erica Molnar
    Oct 15, 2025
    1.0
    Got there at 8:54 when they close at 9 and they were “closed”…. With a worker inside who gave us the evil eye.
  • LL
    Lex
    Sep 23, 2025
    1.0
    Terrible customer service & they lock the door when they're too "busy" or understaffed then just ignore you at the door. Literally could see my mobile order ready for pick-up just sitting there then had to go sit in the drive-thru for 15 more minutes just to get my order & it not even be correct. Do yourself a favor & go to another location. First & last time visiting this one.
  • ME
    Mary Estep
    Sep 21, 2025
    1.0
    Got 2 smoothie bowls. The smoothie part was completely frozen and just had (not fresh) fruit thrown on top. The bowls were also set upside down in the bag so all the toppings and honey were all over the lids. Extremely disappointed and these were ABSOLUTELY not worth $20.
  • EH
    Erica Huff
    Apr 1, 2019
    1.0
    Customer service and service in general sucks Food and drinks not worth the wait

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours at Tropical Smoothie Cafe during weekdays?

Tropical Smoothie Cafe is open for dine-in Monday through Friday from 7:00 AM to 9:00 PM.

Brand Certified Facts from Tropical Smoothie Cafe

Tropical Smoothie Cafe partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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