Taco Bell

3.9
686 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 5610 Hammonds Mill Road in Martinsburg. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5610 Hammonds Mill Road, Martinsburg, WV
25404, United States

Hours

Reviews

3.9
686 reviews
5 stars
315
4 stars
160
3 stars
92
2 stars
36
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff, leading to a negative perception of overall service.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect ingredients, and skimpy portions.

Cleanliness

Several customers noted cleanliness issues, including dirty facilities and unsanitary conditions.

Staff Attitude

While some customers praised friendly staff, many others reported rude behavior and a lack of professionalism from employees.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect modifications.
  • JK
    John Koebel
    Nov 16, 2025
    4.0
    Why so tight with the sauce? Taco Bell is overpriced and the sauce is the best part, that’s why every normal Taco Bell gives you a handful of 🔥 packets whether you asked for them or not…it’s included in the price of a $6 taco.
  • SD
    Stacy Drake
    Nov 6, 2025
    1.0
    Walked in at 11:07 today. I was the only one in the restaurant. Nobody in drive-thru. I stood there and waited, nothing. Waited some more, nothing. I see this guy putting items in a bag. I wave and say Hi...no expression whatsoever, he just ignores me. I wait another 5 to 7 minutes, two guys I can see. Nobody comes to wait on me. I imagine they were filling door dash or pick-up orders and decided I wasn't worth their time. So I left. I have been going to Taco Bell for well over 30 years. During my college days, three times a week to get double deckers! I won't stop visiting a restaurant just because they make menu changes, but when I'm treated like I don't exist and don't matter, yes, now I'm done.
  • AS
    Alex Sword
    Oct 21, 2025
    1.0
    Always very slow. Play games and make you wait at the speaker after you order to make their times look better but still just slow. Usually something messed up in our order every time. Edit: The new trick is making you pull into a parking spot to wait for your food! They have to keep those times looking good even though it’s always slow service.
  • HE
    Holli Eiker
    Sep 27, 2025
    1.0
    Service here slowly going down hill. Food is never adequately heated. Today went relatively well . Until I bit into my soft taco and there was plastic ! Do better😡
  • CC
    CG
    Sep 23, 2025
    2.0
    So I understand this is a fast food joint so I don’t usually set my expectations very high. We have used this location many times and it usually is hit or miss on quality of food or service, especially when using DoorDash. For the cost of DoorDash things should be perfect or quality checked before going out the door which I have found to rarely be the case. In this last transaction, we purchased a 12 pack taco meal. Seems simple enough right? Well apparently on Tuesday nights around 9 PM There must be a new rocket science formula being used. We only received 10 tacos so I’m thinking that new rocket science formula X plus Y equals Z 25 times squared etc. etc. must’ve threw them for a loop. We also ordered 10 packs of different sauces and out of the whole taco meal, we received five sauces that I guess we were To share amongst the supposed 12 tacos. I believe this must’ve been more rocket science At work, trying to save Taco Bell from going bankrupt. I understand that we need to employ our youth, but if you can’t do a simple job like reading a piece of paper that says put 12 tacos in a box then you Shouldn’t be working. Go home and wrap yourself in bubble wrap and do not leave the house. We would not want you to trip over your shoelacesAnd get injured

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on weekdays?

The drive-through at Taco Bell is open from 9:00 AM to 1:00 AM Monday through Thursday, and until 2:00 AM on Friday.

Does Taco Bell in Martinsburg offer delivery services?

Yes, Taco Bell offers delivery services for this location.