At Papa Johns Pizza in Martinsburg, WV, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Martinsburg pizza for any occasion. Call us for pizza delivery in Martinsburg or stop by 978 Foxcroft Ave for carryout to order the best pizza in Martinsburg, along with breadsticks, wings, and more!
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
There were numerous complaints about the quality of the pizza, including burnt crusts, sparse toppings, and incorrect ingredients.
Positive Experiences
Some customers praised the pizza's taste and the friendly service, indicating that there are positive experiences amidst the complaints.
Delivery Problems
Many reviews highlighted issues with delivery, including cold food, wrong addresses, and delays.
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Anthony Hite
Feb 18, 2026
3.0
Although the pizza's not bad the management needs a little more guidance on social skills a good place for new kids getting out there in the workforce but professionalism could use a little more coaching on the business aspect
MA
M A
Feb 7, 2026
2.0
Got food and all of it was burnt crust hard very poorly made was very unstatisfited
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Jasmine Edwards
Jan 10, 2026
5.0
You save money ordering specials and then picking up lol but I love the service and pizza!!!
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Ryan Dunn
Jan 1, 2026
1.0
I had placed an order for delivery and on arrival the order was wrong and the pizza wasn’t even made with the right ingredients. I contacted the store and they offered to get it right or credit me another pizza for a later date. We chose to have another pizza to be sent as was ordered. Once it arrived it was completely wrong as well. I called the store again as all I wanted was a refund of my purchase. They told me that I would have to bring the pizza back to have my card credited . At this point two hours after the initial order I took the pizza to the store to get my refund. On arrival after looking at the pizza I sat in the location as the mangers didn’t even know how to credit my card for over 20 minutes. They informed me it was Papa Johns policy that they normally don’t give refunds back. Knowing that I will no longer patronize this Papa John’s or this location again.
MI
Mike inmissouri
Dec 31, 2025
2.0
Rude, non-native english speaking person who took the order.
Sparse toppings that barely cover the inside 3rd of the pizza.
It's good that I ordered extra cheese or I may not have gotten any.
I won't be back.