McDonald's

3.4
1498 reviews
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Business Details

5640 Hammonds Mill Road, Martinsburg, WV
25404, United States
(304) 274-9561
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5640 Hammonds Mill Road, Martinsburg, WV
25404, United States

Hours

Reviews

3.4
1,498 reviews
5 stars
465
4 stars
320
3 stars
282
2 stars
146
1 star
285

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with frequent complaints about missing items from orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and restrooms, contributing to a negative dining experience.

Management Issues

Reviews indicated a lack of effective management, with complaints about disorganized staff and inadequate customer service.
  • JD
    Jordan Davis
    1 day ago
    1.0
    Got told to park in a certain number parked in that number.And then my order got given to another car.And then had to sit there and wait for my order to come back out
  • NF
    Nikki Ferguson
    Jan 4, 2026
    1.0
    I went through the drive thru. I was parked for a hamburger and medium fry. After waiting 10 minutes, I was served a cold burger and slightly warm undercooked fries. Attempted to call inside and the phone has been off the hook for over 20 minutes
  • JA
    josh allen
    Dec 28, 2025
    2.0
    Extremely long waits and lines. You will sit in ur car for 20 minutes for cold food. Staff seemed to not care. This review is after atleast 10 visits to this location
  • AS
    Alex Sword
    Dec 27, 2025
    1.0
    This place is awful. They always make you pull into a parking spot to wait for your food. Majority of the time after a 15 minute wait, they don’t bring all your food. You go inside for help, nobody acknowledges you, they’re screaming, goofing off, using inappropriate language. Bottom line, they have no standards, nobody cares, and management is clearly unable to or does not care enough to fix things. Skip this one.
  • LG
    Lizi Givens
    Dec 17, 2025
    3.0
    it was a cold and dark wednesday night. i woke up from my slumber with my gastric organ rumbling. i decided to stumble my way to mcdonald’s. after consuming thousands of calories, it really upset my gastric organ causing me to skidaddle to the restroom. when i opened the stall door, i was bombarded with THE skibidi toilet. it was a horrifying sight, it was dancing and singing. it then began to eat my gluteus maximus. i am forever traumatized. DO NOT use the mcdonald’s restroom unless you are overly freaked and want your booty aggressively eaten.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Martinsburg on weekdays?

McDonald's Martinsburg is open 24 hours every day, including weekdays.

Is McDonald's Martinsburg open on weekends?

Yes, McDonald's Martinsburg operates 24 hours on weekends as well.