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McDonald's

3.1
(1813 reviews)

Business Details

(304) 263-3003
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1320 Edwin Miller Blvd, Martinsburg, WV
25404, United States

Hours

Reviews

3.1
1,813 reviews
5 stars
511
4 stars
320
3 stars
327
2 stars
182
1 star
473

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with complaints about rude staff, long wait times, and incorrect orders.

Food Consistency

Customers reported inconsistent food quality, with many mentioning cold or incorrect meals and missing items.

Cleanliness Issues

Several reviews pointed out cleanliness problems, particularly in the bathrooms and dining area.

Management Concerns

Feedback indicated dissatisfaction with management, citing unprofessional behavior and lack of oversight in operations.
  • AC
    Amanda Cox
    Feb 15, 2026
    1.0
    This McDonald is horrible. I wouldn't recommend this place at all. They can never get my orders right. How can they ask to get paid $20 hour when you can't do your job and get orders right. One time they didn't even give me my pancakes, other times always forget to give me my sweet and sour sauce. This time the butter was open and leaking out into my bag. The sweet tea wasn't sweet. Really come on they gotta get it together.
  • KM
    K M
    Feb 11, 2026
    5.0
    I do the drive thru every morning. I moved and started using this store. The early morning ladies have made many days better by how they've treated me. Keep rocking it ladies!!!!! Thank you 😊
  • JS
    James Smith
    Feb 10, 2026
    2.0
    The most uncomfortable seating ever! A design disaster. Need higher seating plus confortability. I want eat there.
  • AT
    Ann Thomas
    Feb 9, 2026
    1.0
    Every time you’re there your asked to pull to the side even if it’s for fries . I called the number to report this to the owner but I guess they don’t care either .if I’m there again and this happens I will just ask for my money back .
  • JW
    Jeannie Woullard
    Feb 8, 2026
    5.0
    Only ordered drinks but it was fast and the drinks were perfect.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Martinsburg, WV?

McDonald's in Martinsburg, WV is open 24 hours every day of the week.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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