Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,791 reviews
5 stars
504
4 stars
316
3 stars
328
2 stars
179
1 star
464
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with employees being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported issues with incomplete or incorrect orders, often requiring them to return to the restaurant or contact delivery services for resolution.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about the freshness and temperature of items served.
Management Issues
Feedback indicated significant dissatisfaction with management, including unprofessional behavior and lack of oversight leading to poor service.
Cleanliness
Customers expressed concerns about cleanliness, particularly in the bathrooms and dining areas, with reports of unsanitary conditions.
- MWMargie WOct 31, 20251.0Manager that was there on Halloween night was VERY unprofessional & classless she was sucking on a lollipop while she's talking to me & telling me that the online App is telling me that the Monopoly Menu that clearly says your ordering from there to get game pieces is not what it is. She said it has digital game pieces & did not know or show me where to find them.
- BWBronson WashburnOct 31, 20251.0Waited 30 minutes to get my food and it was cold. If I wanted wait times like a restaurant, I would've went to one. Won't come back to this location.
- SBSikiru BanjoOct 4, 20251.0The most terrible McDonald's I would ever patronize. After waiting for three minutes at the pick up window, my burger and fries were handed over to me: the fries without ketchup and the burger without mayonnaise, with two miserable looking slices of cucumber. The workers will eventually kill this business.
- RJReecie JensenSep 29, 20251.0The employees at this location are incredibly rude. They did not acknowledge me at all while standing at the counter, and while waiting I heard them talking and cursing very negatively and loudly about a man. Not sure if he was a customer or another employee, but either way it was extremely unprofessional in the workplace.
- SLSweet LadySep 21, 20251.0This has to be one of the worst McDonald's in the whole of Martinsburg. The food comes out cold no matter what!! even when they claim it's a new batch 😓 they're fryer just doesn't get hot enough or anything.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Martinsburg, WV?
McDonald's in Martinsburg, WV is open 24 hours every day of the week.
Does McDonald's offer delivery services?
Yes, McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I order McDonald's food through a mobile app?
Yes, you can order through the McDonald's App available on both the Apple App Store and Google Play Store.
Are there drive-thru services available at McDonald's Martinsburg location?
Yes, the McDonald's Martinsburg location offers 24/7 drive-thru service.
What payment options are accepted at McDonald's in Martinsburg?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is McDonald's located in Martinsburg, WV?
McDonald's is located at 1320 Edwin Miller Blvd, Martinsburg, WV 25404, USA.
What types of food categories does McDonald's Martinsburg offer?
McDonald's offers fast food including breakfast, burgers, sandwiches, coffee and tea, frozen yogurt, ice cream, and other desserts.
Are there any laundromats near McDonald's Martinsburg?
Yes, nearby laundromat options include Twist & Turn Laundromat Services LLC and Laundry Depot, convenient for customers to do laundry before or after visiting McDonald's.
What nearby restaurants are close to McDonald's Martinburg?
Nearby restaurants include Bubbakoo's Burritos (Mexican cuisine), Sumo Fusion (Japanese and Thai cuisine), Subway (sandwich shop), and Dunkin' Donuts (coffee and donuts), offering diverse dining options before or after your McDonald's visit.
Are there any useful services near McDonald's Martinsburg that customers might visit?
Yes, nearby services include USPS (post office), Route 9 Citgo (gas station), Western Union (money transfer), and several real estate offices such as Re/Max Real Estate Group, providing convenience for customers in the area.