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McDonald's

3.3
(2556 reviews)

Business Details

(304) 263-6177
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14634 Apple Harvest Dr, Martinsburg, WV
25401, United States

Hours

Reviews

3.3
2,556 reviews
5 stars
747
4 stars
513
3 stars
531
2 stars
226
1 star
539

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude employees, and issues with order accuracy.

Food Quality

While some customers enjoyed hot and fresh food, many others complained about cold, stale, or improperly prepared items.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.

Management Issues

Multiple customers expressed dissatisfaction with management, citing poor handling of staff and customer interactions.

Inconsistent Experience

The overall experience varied greatly, with some customers praising the location while others deemed it the worst McDonald's they had visited.
  • RS
    Rick Sanchez
    4 days ago
    1.0
    The service here is absolutely horrendous. Waited 15 minutes for 1 hash brown and a sausage biscuit. I did a mobile order so I guess that's low priority because the drive thru was moving non stop. Not an apology after otlr anything. The white girl just tossed my food on the counter and walked away. Horrible
  • BB
    BabyGirlxo
    Feb 24, 2026
    1.0
    Service here is terrible! The workers have such awful attitudes. Shitty place to stop at all around. Waited over 45 mins in the drive thru just for a happy meal.
  • TS
    Trinity Snyder
    Feb 14, 2026
    1.0
    The "large" fries I paid $5 for lmao. Looks so pathetic 🤣
  • TW
    T WV
    Feb 14, 2026
    3.0
    Mens bathroom walls havnt been touched disgusting...tolits awful, walls around dryers bad. Need to look from floor to ceiling management.
  • TK
    Turtle King
    Jan 30, 2026
    1.0
    10 people working, 0 at register everyone stared and didn’t come up to me for my order, very loud and annoying back there not doing anything. Ordered a chocolate milkshake got a vanilla, went up and asked for my chocolate and they said this is chocolate. Is it white chocolate that tastes like vanilla?

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 14634 Apple Harvest Dr, Martinsburg?

McDonald's is open 24 hours every day of the week at this location.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open 24/7 at this McDonald's location.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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