Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Martinsburg, WV for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
662 reviews
5 stars
316
4 stars
118
3 stars
53
2 stars
41
1 star
134
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times often exceeding 20 minutes.
Staff Attitude
Feedback varied on staff friendliness; while some praised individual employees for excellent service, others noted rudeness and poor customer interactions.
Order Accuracy
Many customers experienced issues with incorrect orders, including wrong items and poorly made drinks, leading to frustration.
Cleanliness and Maintenance
Several reviews mentioned cleanliness issues within the store, including dirty seating areas and unsanitary conditions.
Management Issues
There were complaints about management practices, including understaffing and lack of proper training, contributing to overall poor customer experiences.
- ESElizabeth schenckJan 1, 20265.0MELISSA IS AN ABSOLUTE SWEETHEART. me and my son were out doordashing and received an order for Dunkin, when we got there Melissa was on top of everything. I was watching her clean, stock, and make our order all with the most positive and warming energy. She was a true delight to my evening. She deserves a raise
- JFJerry FosterDec 31, 20253.0Great coffee, excellent menu choices for breakfast and lunch, still slow at counter service. Often times seem overwhelmed and understaffed.
- HDHeather DaisyDec 16, 20255.0Stopped in today and had amazing customer service. Very pleasant staff. I'm not sure of the name of the lady that served me this morning but she was doing an awesome job with making sure the whole crew was on task and helping to make sure the customers helped quickly.
- LLLezlie LDec 15, 20251.0I ordered a large black hot coffee and a medium hot chocolate While the stickers had the correct order I ended up reviving 2 hot chocolate and realized 10 miles too late. The service was slow enough I was so disappointed. I tried calling there was no response. I just needed my coffee it was easy! It’s black!
- JDJohn DDec 14, 20251.0Slowest service ever and a rude and undertrained staff. If you go to drive-thru expect at least 15 minutes at a minimum, and that's if you have a simple order.
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' at 39 Severna Parkway, Martinsburg, WV?
Dunkin' in Martinsburg, WV is open Monday through Friday from 4:00 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
Can I order Dunkin' products for delivery or curbside pickup here?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What types of meals does Dunkin' serve at this Martinsburg location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
Is there a mobile app available to order ahead for Dunkin' at Martinsburg?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms.
What special holiday drinks are available currently at this Dunkin' location?
Currently, they offer seasonal drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher.
What kind of food and beverages can I expect at the Dunkin' in Martinsburg?
Expect a variety of espresso, coffee, donuts, breakfast sandwiches, and tea, with over 50 varieties of donuts and many premium beverages available.
What nearby places can help me plan a visit to Dunkin' in Martinsburg?
Nearby places include the Martinsburg Regional DMV Office and the Hedgesfield Post Office, letting you stop by for errands before or after enjoying Dunkin'.
Are there any nearby beauty salons if I want to get a haircut after visiting Dunkin'?
Yes, you can visit nearby beauty salons such as Artifex Hair Salon, CUTS BY Samantha, Nails By Mindy, Salon Escape, and Tinsel Twins located close to Dunkin'.
Are there any interesting landmarks or historical sites near the Dunkin' Martinsburg location?
You can visit the Samuel Cunningham House, a landmark and museum nearby, for a cultural experience before or after your Dunkin' visit.