Chipotle Mexican Grill

3.3
80 reviews

About

Mexican Restaurant
Chipotle Falling Waters is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
49 Alliance Lane, Martinsburg, WV
25404, United States

Hours

Reviews

3.3
80 reviews
5 stars
31
4 stars
13
3 stars
5
2 stars
7
1 star
24
  • GP
    Gary Palmer
    5 days ago
    1.0
    Stop at this location frequently but last 2 experiences have been more disappointing than pleasant. Tonight who ever was training the employees to give less on everything as they were making my food should probably be retrained….
  • DS
    David Stine
    Dec 30, 2025
    1.0
    Careful what they charge you for I got charged for guacamole never got it
  • JS
    Joe Sixer
    Dec 19, 2025
    5.0
    First time I’ve ordered from this specific location. Burrito bowl was ready on time, employee I spoke with was polite and asked if I was there for pick up and handed me my order. Order was correct, they really loaded it up. I had specified plain white rice no cilantro and they got that right. I was in and out in less than a minute. Will definitely order from here again.
  • WS
    Walter Stephens
    Dec 18, 2025
    4.0
    Food was good. Very spicy.
  • TD
    Tim D
    Dec 6, 2025
    1.0
    I had a poor experience today, October 6, 2025, at approximately 4:15 p.m. The employee preparing my burrito reacted poorly to a simple request. I told her that I wanted a second tortilla so the burrito could be double-wrapped. She placed both tortillas directly on top of each other, which was not a good sign, but I decided to wait and see. When double-wrapping a burrito, the standard method is to wrap the burrito normally with the first tortilla (which is often oversized) and then use the second tortilla to reinforce the areas that did not fully hold together. I assumed she might wrap the first tortilla and then use the second one correctly. Instead, she attempted to wrap both tortillas together at the same time, as if they were a single thick tortilla. This never works because the tortillas become too inflexible and the burrito usually falls apart. I’ve received “attitude” in the past for requesting the second tortilla at the end, so this time I tried to follow the suggestion to ask for it upfront—which now reminds me why I hadn’t done that before. As she continued wrapping both tortillas together, I politely asked her to stop and explained that this was not the proper way to double-wrap a burrito. She replied, “I wrap hundreds of burritos a day. This is how it’s done.” I asked again if she could please wrap the burrito with the first tortilla first, then use the second tortilla afterward. She then pushed the burrito toward me and said, “Fine, you wrap it. You should work for Chipotle.” She also called over another coworker and said, “Because this guy thinks he knows better.” The employee who rang up my order then wrapped the burrito correctly, and was polite.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Falling Waters serve?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in Martinsburg?

The restaurant is open daily from 10:45 AM to 10:00 PM.