Business Details
About
Mexican Restaurant
Chipotle Martinsburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,455 reviews
5 stars
546
4 stars
329
3 stars
163
2 stars
90
1 star
327
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with complaints about poor attitudes and lack of professionalism.
Portion Sizes
Many customers reported consistently small portion sizes, often feeling shortchanged for the price paid.
Food Quality
Feedback indicated issues with food quality, including undercooked rice, stale chips, and overall dissatisfaction with taste.
Cleanliness
Several reviews mentioned that the restaurant was dirty, with overflowing trash and unclean tables.
Ordering Issues
Customers expressed frustration with new ordering policies, including limits on the number of bowls per order and difficulties with online orders.
- KMKevin Martinez2 days ago2.0I really hope the manager of this location (Spanish guy) gets a bonus check this year for the amount of food he gives. WHICH IS NONE. I really think his check depends on the portions of sides he gives. RIDICULOUS. Do better Chipotle! Stop promoting greedy people like him to those positions!
- JMJonathan Matias6 days ago2.0Picture tells the story Preps need to be replaced or retrained
- AKana k.Nov 15, 20251.0I went in last night 1 hour 30 mins before closing. Chairs and trash cans were already pickup. Staff made rude comments and gestures, as we walked in. Mind you we had just had a long 14 hrs shift at work and just wanted to get dinner. We decided to leave and get food somewhere else.
- WEWalter EckerNov 8, 20251.0The portions at this Chipotle deserve a warning label: “Caution, may feel like robbery.”
- JHJennifer HutOct 23, 20251.0Worst Chipotle ever! Nasty employees, slow service, small portions, always out of steak. Drive the 8 minutes up to the Chipotle in Spring Mills.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Martinsburg?
Chipotle Mexican Grill in Martinsburg is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Martinsburg?
It is located at 937 Foxcroft Ave, Berkeley, Martinsburg, WV, 25401, United States, near Chick-fil-A, Arby's, and the Mall.
Does Chipotle Martinsburg offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill Martinsburg?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app.
What types of food does Chipotle Martinsburg specialize in?
They specialize in customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, high-quality ingredients.
Is Chipotle Martinsburg LGBTQ friendly?
Yes, the restaurant welcomes LGBTQ customers.
Are gift cards accepted at Chipotle Martinsburg?
Yes, gift cards and credit cards are accepted as payment methods.
What nearby restaurants are close to Chipotle Martinsburg for dining options?
Nearby dining options include Texas Steakhouse & Saloon, Panda Express, Bob Evans, Blaze Pizza, and China City Buffet, offering a variety of cuisines for customers before or after visiting Chipotle.
Which nearby hotels can visitors to Chipotle Martinsburg consider for accommodation?
Guests can consider Hampton Inn Martinsburg and Hampton by Hilton, both located near Chipotle for convenient lodging options.
Are there any nearby services such as car washes or real estate agents near Chipotle Martinsburg?
Yes, nearby services include Ultimate Shine and Quick'N Easy Auto Wash for car care, and several real estate agents like Long and Foster Foxcroft Avenue Martinsburg and The Butch Cazin Team for real estate needs.