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Arby's

4.2
(861 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1010 Foxcroft Ave, Martinsburg, WV
25401, United States

Hours

Reviews

4.2
861 reviews
5 stars
446
4 stars
235
3 stars
96
2 stars
33
1 star
51

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold items, insufficient portions, and inconsistent preparation.

Service Experience

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and order mistakes.

Cleanliness

The establishment was noted for being clean, although some customers mentioned issues with restrooms.

Pricing Concerns

Several reviews highlighted that prices seemed high compared to the quality of food received.

Order Accuracy

There were multiple complaints about incorrect orders and missing items.
  • PB
    Pamela Brown
    Feb 2, 2026
    2.0
    Ordered a classic double with Swiss and this clearly is a single, not happy
  • MN
    M Nolt
    Jan 10, 2026
    3.0
    Our food was ok. Long wait till someone took our order. People gave up waiting, and went elsewhere. We hope they can better staff this in the future.
  • TR
    Tre Rog
    Nov 28, 2025
    1.0
    Food was ridiculous cold never again . I door dashed my order and the driver was quick with her time getting it to me . My entire order was cold and my medium fry literally was even full. DO NOT door dash here if you do eat here come get it cause these folks do not care anymore what they give you !!!!!
  • LR
    Lyndsay Reed
    Nov 16, 2025
    1.0
    Cashier at the drive thru was super rude & made a comment about my car. Also barely any roast beef on a double.
  • KC
    Kadeem K. Creations
    Oct 22, 2025
    1.0
    Cheese cup serving was less than a tea spoon

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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