Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Service Speed
Customers frequently mentioned long wait times for both drive-thru and in-store orders, often exacerbated by understaffing.
Food Quality
Mixed reviews on food quality, with some customers praising it while others complained about cold, poorly prepared, or unsatisfactory meals.
Staff Behavior
Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and unprofessional behavior.
Cleanliness
Concerns were raised about cleanliness in the dining area and food preparation areas, with some customers noting unsanitary conditions.