McDonald's

3.4
851 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
211 W Main St, Kingwood, WV
26537, United States

Hours

Reviews

3.4
851 reviews
5 stars
260
4 stars
197
3 stars
176
2 stars
70
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with freshness.

Drive-Thru Experience

The drive-thru was often criticized for long wait times and order inaccuracies.

Staff Attitude

While some employees were noted as friendly, there were numerous complaints about staff being rude or unhelpful.

Cleanliness and Atmosphere

The cleanliness of the location received mixed reviews, with some customers noting a clean environment while others reported it as dirty.
  • SM
    Serria Moats
    Dec 10, 2025
    1.0
    Place an order about 10 minutes before they closed. Got there two minutes before the drive-through was supposed to close and they would not give me my food making me do a refund and cancel my order.
  • NM
    Nancy Morgan
    Oct 27, 2025
    5.0
    Preston Inn was closed so mom and I wentvto McDonald's!!
  • CD
    Charlene Dillon
    Oct 20, 2025
    1.0
    On s veral occasions have had issues of not getting all I ordered and or the food was cold an not fresh jus today it happened again my fish sandwhi was thrower in the box apparently cause the tartar sauce was in the box not the sand took it back an still it wasn't as hot as it should be been y'all are redicoulas an this is going to hurt your business !!😡
  • AP
    Adam Pyles
    Oct 12, 2025
    3.0
    Sweet tea is on point
  • SR
    Sara Rose
    Oct 10, 2025
    1.0
    There are 2 fast food places to grab breakfast in this town. At 7:30 a.m. on a weekday, the McDonald's semi truck was backed in making a delivery, blocking the first drive thru lane. The line for the drive thru was literally backed up on Main Street. My mobile order was impossible to pick up in the drive thru, so I parked in a curbside spot. Then, that option wasn't available in the app. I walked in to the counter, the girl at the counter informed me she couldn't get me my order because she'd have to use the drive thru register. (I'm not sure why that is such a problem) So, I said,"fine, I'll just cancel the order". Using the app I couldn't do that because I was already at the location. I try to get in the drive thru line again and the city trash truck decided to block the 2nd drive thru lane to access the McDonald's dumpster! All of this happened between 7:30 a.m. and 7:45 a.m. I guess the moral of the story is don't go there in the morning?

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Kingwood, WV?

McDonald's in Kingwood, WV is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the drive-thru service available at McDonald's Kingwood?

The drive-thru is open daily from 5:00 AM to 11:00 PM, and stays open until midnight on Fridays and Saturdays.