Subway

Reviews

• AW

  Aneva Walker

  Feb 18, 2026
  1.0
  I visited Subway in Inwood, WV on January 14, 2026, at approximately 5:05 p.m. to pick up my order. My sub was ready upon arrival, and I confirmed with the employee that my requested toppings had been included. After returning home and getting halfway through my sandwich, I discovered a long, straight hair inside the sub wrapping. I immediately stopped eating and documented the incident at the time, though I no longer have access to the photo. An entire month has passed since the incident, and while I attempted to save the image for future reference, I have been unable to locate it. I submitted a complaint through Sammy, Subway’s AI assistant, and allowed sufficient time for a response via email. I do have documentation of that contact. However, I received no reply regarding the food contamination itself. I then contacted the restaurant directly and spoke with a woman who identified herself as a manager. I explained the situation in detail. She stated she would inform upper management but did not offer a refund, replacement, or any immediate resolution. With experience in the culinary and hospitality industry, I understand that mistakes can occur. However, proper food safety protocols—such as securing hair and maintaining strict hygiene standards—exist to prevent this type of issue. When a contamination incident is reported, it should be addressed promptly and professionally. As of February 18, 2026, I have received no follow-up communication from the restaurant or from Subway regarding this matter. Food safety and customer care should be taken seriously. This experience fell short on both counts.
• SK

  Sean Kelley

  Feb 12, 2026
  1.0
  Do not do any online orders with the Inwood Wv location. You order 2 subs and the bread is rock hard along with half the items you requested were not even on either sub.
• HH

  hmph HMMPH

  Nov 17, 2025
  5.0
  My sub was well made and the employees were very friendly and patient. They put up with all my picky requests. The cookies here are fire.
• JJ

  Jeanna

  Jul 2, 2022
  2.0
  We placed and order online, bank card was charged then given an error message. Tired to call and see if order was received, phone wasn't working . Drive up there, the young man behind the counter was rude and said sorry can't help you. And turned an walked away. Asked for the manager and told her what happened and showed the proof of our card being charged . She called the store and told them to make the order. The manager was very understanding and helped fixed the problem . We didn't want a refund just to have our order filled.

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