Dairy Queen Grill & Chill

4.0
480 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
5113 Gerrardstown Rd, Inwood, WV
25428-3409, United States

Hours

Reviews

4.0
480 reviews
5 stars
226
4 stars
122
3 stars
58
2 stars
32
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Mixed reviews on food quality; some enjoyed the ice cream and certain menu items, while others complained about undercooked or poorly prepared food.

Pricing Concerns

Many customers expressed dissatisfaction with high prices and perceived value, noting that portions were often smaller than expected.

Cleanliness

Several reviews highlighted serious cleanliness issues, including mold and unsanitary conditions.

Positive Experiences

Despite the negatives, some customers praised the friendly staff and enjoyed their overall experience, particularly with ice cream.
  • TT
    ThatDude
    Jan 5, 2026
    1.0
    I got a large ice cream cone, a normal large is about the size of a dollar bill standing up with that said the one I got was only 3 inches tall. That’s not fair.
  • DD
    Devin Davis
    Aug 14, 2025
    1.0
    Dropped my ice cream on the floor then tried to give it to me, like I didn’t just see you drop it… never had a good experience there!!!
  • KC
    Kristina C
    Jul 29, 2025
    2.0
    We don't go often because they are so expensive. So when we pay for a medium blizzard it shouldn't have less in it than the small ones we ordered. They generally are not super friendly and you often have to wait, even when the employees are packed in there like a can of sardines, because they are in there goofing off with each other. Grateful they are here when the seasonal ice cream stands are closed but definitely not our preferred place to go.
  • CS
    Cpt. Shepherd
    Jul 27, 2025
    3.0
    Food is good, overpriced but it's good. However, this store in particular, I've been going to for a long time and they have a really big problem of ringing you up for a 6 piece box, and giving you a 4 piece box, this wouldn't be a problem if it wasn't every single time I come here, and the price difference is like $3 per box. They really need to get better with that. Other than them skimping on food, it's not a bad place to eat.
  • SB
    Sue Barr
    Feb 5, 2021
    2.0
    Slowest service ever!!!

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Inwood offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill in Inwood?

They are open daily from 10:00 AM to 10:00 PM, with some holiday variations such as closing on November 27 and December 25, and shorter hours on December 24 and 31.