Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
587 reviews
5 stars
260
4 stars
153
3 stars
62
2 stars
28
1 star
84
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items.
Cleanliness
Several customers noted that the restaurant was dirty, including the dining area and restrooms.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers feeling disrespected or ignored.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, leading to customer frustration.
- CCCristina ColleyNov 16, 20251.0I wish this review was a joke, but unfortunately it is not. I ordered a zero sugar minute maid grape drink today and was extremely disappointed upon realizing that the drink was NOT sugar free. I am diabetic. if someone with a higher A1C came in and had this happen to them, it could be a seriously lethal mistake for that person. please, Wendy’s, do better. I used to love getting my sugar free drink from you every day, but now I don’t think I’ll be coming back ever again due to my health possibly being compromised.
- LELeigh EchelbergerNov 12, 20255.0Stopped at this Wendy’s on a roadtrip from Pittsburgh to Richmond, and honestly, this location is better than any of the ones back home. The food was hot, freshly prepared, and made the way we ordered it. The lobby was clean and well-stocked, and so were the bathrooms (well, I can’t speak to the men’s but the women’s was in good shape). Can’t really ask any more of a fast food joint. I’d stop here again if we passed thru on 81.
- WMWesley M.Oct 26, 20251.0Walked in to place an order at 830pm on a Sunday. At least 3 employees looked at me at the register, NOT ONE greeted or even said they would be with be shortly. I stood for 3-5 minutes before just leaving.
- ZZZyiOct 14, 20255.0Stopped while traveling it was bad just felt a bit rushed while ordering
- SBStephanie BussardOct 10, 20253.0Staff & food were fine; but changes made through corporate are not for the better. The sweet tea is no longer brewed; but is PEAK tea that comes from the all-in-one drink machine. It was horrible. Next, they have done away with the sweet & sour sauce. All the sauces now (except Ranch) are spicy and/or hot. Wendy's customers are mostly older, with health problems where spicy & hot foods or carbonated drinks are not tolerated. When making a choice between fast-food restaurants we always chose Wendy's due to good food at a good price & excellent sweet tea; but not anymore. And we're not the only ones.
Frequently Asked Questions About Wendy's
Is 5332 Hammonds Mill Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Falling Waters, WV?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Falling Waters, WV into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (304) 274-1077.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 5332 Hammonds Mill Wendy’s serve breakfast?
Yes, this Wendy’s location in Falling Waters, WV serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's drive-through at 5332 Hammonds Mill Road?
The drive-through is open from 6:30 AM to midnight Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.
Does the Wendy's location at 5332 Hammonds Mill Road serve breakfast?
Yes, this location serves breakfast with options available through the app or website.
Can I order Wendy's food for delivery from this location?
Yes, delivery is available where offered. Check availability by entering your address on the Wendy's app or order.wendys.com.
What payment options are accepted at this Wendy's?
They accept American Express, cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's at 5332 Hammonds Mill Road for feedback or questions?
You can call (304) 274-1077, reach customer care via live chat on the Wendy's Contact page, or use the Wendy’s Customer Satisfaction Survey online.
Where can I view the menu and pricing for this Wendy's location?
Menu and pricing can be viewed online at menu.wendys.com or order.wendys.com after selecting this location.
Is there a Wendy's app available for ordering on mobile devices?
Yes, you can download the Wendy's app from the Apple App Store for easy ordering and access to deals.
What other fast food options are near the Wendy's at 5332 Hammonds Mill Road?
Nearby fast food options include Domino's Pizza, Burger King, Dairy Queen, and another Wendy's location.
Are there convenient gas stations near this Wendy's location?
Yes, BP and Shell gas stations are close by, which can be handy if you want to refuel your vehicle before or after your meal.
What nearby amenities might be useful to visitors of Wendy's on Hammonds Mill Road?
Nearby amenities include Quality Inn Spring Mills for accommodation, City National Bank for banking needs, and the local Library for quiet activities.