Dunkin'

Reviews

• BU

  Brittany Ulery

  4 days ago
  5.0
  I used to be so irritated with this location! But since Desire started here in the mornings, I have noticed that she keeps people on task. She reminds them of what they're supposed to be doing. She does not do it in a rude way and things have gotten so much better at this location. I don't get the coffee that taste like dirt anymore, my order is generally correct and I don't have to wait 45 minutes anymore!! We should give her a raise keep her happy so she stays cause she keeps us happy so we stay!!!!
• NK

  Nevaeh Krupa

  6 days ago
  1.0
  Placed my order 15 minutes in advance. When I got there, my order was still not ready and I watched them focus on the drivethrough before even attempting my order. Ended up waiting in store for 10 minutes. This was uncalled for and ridiculous.
• EL

  Emily Lee

  Dec 1, 2025
  1.0
  Ordered a caramel latte got a cup of steamed milk, sad service
• KR

  Kendall Richardson

  Nov 9, 2025
  1.0
  I used to frequent this place. Recently the wait has been getting longer and longer for even simple items. My boyfriend and I went today and placed a mobile order so we did not have to wait so long. We had a decent sized order so I did expect some wait. When we got there ( 10-15 mins after submitting the mobile order ) we let them know we had a pick up and needed extra napkins ( my allergies were driving me nuts. ) They said they could definitely provide extra napkins and to pull forward. After waiting another ten minutes with only two people ahead of us ordering single coffees we finally get to the window where they give us our two coffees. They were a little luke warm but tasty enough. We sit there at the window for another 7-8 minutes watching them just then making our breakfast sandwiches. It has now been 25+ minutes and they hadn’t made half of our mobile order food yet. They ask us to go and park as they go make the rest of our food. We sit and wait for another five minutes when the guy comes out and apologizes and hands us our food. Our sandwiches ( which we saw him making in the back in the line ) were warm and tasty however the rest of our food was cold and the loaded hash browns did not even take up half the cardboard container they were in and were extremely cold. I dig in the back because I need the napkins and am actively dripping snot ( I know TMI ) and they put absolutely NONE. I am not sure what is happening in this Dunkin but something needs to change before we go back there again.
• TT

  Taffy

  Nov 9, 2025
  1.0
  Another Dunkin’ Donuts epic fail! I waited in line for over 10 minutes just for my order to be completely wrong. I ordered two of the exact same drinks, yet one tasted right while the other tasted nothing like it should have. When I told the cashier the drink was wrong, instead of remaking it, she took the same drink and handed it right back to me which is against health department regulations due to cross-contamination laws in Martinsburg, WV. That’s completely unacceptable and unsafe! To make matters worse, I asked for the manager, and was told “Desire,” the manager, wasn’t even in. This location is just terrible rude, unprofessional, and careless about both customer service and food safety. This Dunkin’ needs serious management attention and a visit from the health department. I’ll never return to this location again.West Virginia’s food service regulation (the Rule 64 CSR 17, effective April 1, 2023) incorporates the U.S. Food & Drug Administration’s 2013 Food Code by reference for food retail/restaurant operations. The rule states that foods must be obtained from approved sources, stored at safe temperatures, protected from contamination, and equipment cleaned and maintained. So for this Dunkin’ to hand back the same drink without remaking it is not just sloppy it’s unsafe. I ordered a sausage and bacon egg and cheese for my daughter and this is what she received..... Pics posted

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