Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.2
314 reviews
5 stars
120
4 stars
47
3 stars
28
2 stars
27
1 star
92
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted slow service, long wait times, and rude staff interactions, with many customers expressing frustration over their experiences.
Food Quality
Customers reported inconsistent food quality, with complaints about cold, stale, or poorly prepared items, as well as missing components from orders.
Management Concerns
Several reviews pointed to a lack of effective management, with mentions of short staffing, inadequate training, and overall disorganization in the restaurant.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their hard work and friendliness, as well as enjoying the ice cream and certain menu items.
- KNKayla NicholeDec 18, 20251.0If I could give a 0 I would.!! a bunch of young teens who thinks it’s funny playing with peoples food . They never give u all your food then want to act like it’s your fault !!! Kyra she’s the worst one not sure if that’s how u spell her name but this place is a joke !!!!!!!! KYRA SHOULD BE FIREd
- FSF SDec 6, 20251.0Took 20 minutes to get a mobile order while 5 different employees were just standing around talking. And this is the SECOND time I’ve gotten the chocolate chip cookie dough blizzard and they’ve made the ice cream flavor chocolate instead of vanilla like it’s always been. At 15 minutes I asked if my order was ready because they only handed out my blizzard, they said “oh we only saw the blizzard” so they had to go look up the order again and then make it.
- ZHZerik HannNov 9, 20251.0Kyra made the initial interaction totally awkward with her negative attitude. To go cups completely messy, just overall negative experience here. Would give 0.
- MMMitchOct 26, 20254.0The restaurant was clean, and the service was friendly. It was my first time eating an actual meal at DQ, and it wasn't bad. I'd put it somewhere between McDonald's and Wendy's. It won by convenience for being attached to an interstate gas station
- LTLuke TheodoreOct 6, 20251.03 bucks for a medium water. Yall are out of your mind.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, the location offers a drive-thru service for customer convenience.
Are Dairy Queen Grill & Chill's facilities family-friendly and accessible for children?
Yes, the restaurant provides booster seats, high chairs, is wheelchair accessible, welcomes families and children, and has seating available.
Does Dairy Queen Grill & Chill provide WiFi and mobile ordering options?
Yes, free WiFi is available and the restaurant supports mobile ordering and rewards through their app.
Where is Dairy Queen Grill & Chill located?
It is located at 52 Vantage View Dr, Falling Waters, WV 25419, USA.
What nearby places can I visit when I come to Dairy Queen Grill & Chill?
Nearby places include the Bad Kitty bar, Dunkin' coffee shop, Baskin-Robbins ice cream shop, Burger King, Domino's Pizza, and the North Berkeley Public Library.
Are there other ice cream shops close to Dairy Queen Grill & Chill?
Yes, Baskin-Robbins is an ice cream shop close by, offering additional dessert options.
Can I combine a visit to Dairy Queen Grill & Chill with other dining options nearby?
Absolutely, you can visit nearby fast food restaurants like Burger King, Domino's Pizza, and Dunkin' when you are in the area.
Is there convenient access to essential services around Dairy Queen Grill & Chill?
Yes, nearby you can find Metro by T-Mobile for mobile needs, multiple gas stations like BP and Shell, as well as banks like City National Bank and CNB Bank Inc.