Brand Certified
Dairy Queen Grill & Chill
3.1(398 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
9615 Mall Loop, Fairmont, WV
26554-3467, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(304) 816-3253
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.1
398 reviews
5 stars
126
4 stars
71
3 stars
46
2 stars
28
1 star
127
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 20 minutes, both in the drive-thru and inside the restaurant.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Feedback indicated a lack of attentiveness and rudeness from staff, with several customers expressing dissatisfaction with the service they received.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty tables and sticky floors, contributing to a negative dining experience.
Food Quality
Several customers noted that food was often cold or poorly prepared, with complaints about the quality of items like fries and chicken.
- DDDaimendd12Feb 22, 20261.0Over a 30 minute wait time for ice cream. The owner ought to be ashamed of themselves!
- EGE GDec 31, 20251.0Ordered ahead on the app a couple of times. It is never ready when they say it will be. Most times they don’t start it until I go inside and ask for my order. They are not attentive to cars waiting in the drive thru. I’d go elsewhere
- CRcheyenne ramseyDec 27, 20251.0Somehow messed up the entire order. We got there 15 minutes before they closed so i understand the frustration but we sat outside the drive through for five minutes before they responded. We ordered a banana split no chocolate and got a banana split with only chocolate. Ordered two 4 piece barbecue chicken tenders and one 4 piece original tender and we got three 4 piece original tenders. We got no sauces that we asked for and there was hair in the blizzard. I understand it was late and it was a big order but to not get one thing right is absurd. There was no receipt so we cant go back and get it fixed either
- JCJorja CoeDec 27, 20251.0Ordered 2 sauced and tossed baskets and 1 plain chicken strip basket. Got 3 plain chicken strip baskets and none of our sauces. Also ordered 1 banana split with NO chocolate and double pineapple. The woman in the drive through confirmed NO CHOCOLATE. Every item was completely wrong, not to mention the hair in my blizzard. Worst Dairy Queen service ever.
- JCJoshua CademartoriNov 13, 20251.0Consistently one of the worst fast food experiences. Expect to wait for a minimum of 20 minutes.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Fairmont, WV?
Dairy Queen Grill & Chill in Fairmont, WV is open daily from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, shakes & malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill provide services suitable for families with children?
Yes, they offer family-friendly services including high chairs, restrooms, wheelchair accessibility, free WiFi, and are good for kids.
Is there a drive-thru service available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill in Fairmont has a drive-thru service for customer convenience.
Can I order food online or through a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online for pickup via their website and download their app for exclusive deals and mobile ordering with rewards.
What is the contact phone number for Dairy Queen Grill & Chill in Fairmont?
You can reach Dairy Queen Grill & Chill at +1 304-816-3253.
Where is Dairy Queen Grill & Chill located in Fairmont?
It is located at 9615 Mall Loop, Fairmont, WV 26554-3467, United States.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Tim Hortons (coffee shop and fast food), Little Caesars Pizza (pizza and American restaurant), Bob Evans (breakfast and chicken restaurant), Colasessano's Pizza (Italian restaurant), Firehouse Subs (sandwich shop), Hardee's (burger restaurant), Dickey's Barbecue Pit, Apple Annie's (bakery and American restaurant), and Subway (sandwich shop).
What amenities can customers enjoy nearby Dairy Queen Grill & Chill?
Nearby you can find BFS Foods (gas station and convenience store), Donna’s Unique Gifts & Collectibles (gift shop), Tanfastics (tanning and beauty salon), as well as hotels like Fairfield by Marriott Inn & Suites Fairmont and Red Roof Inn.
How can I use nearby places to plan a visit to Dairy Queen Grill & Chill?
You can stop by nearby Tim Hortons for coffee before visiting, or enjoy a meal at Little Caesars Pizza or Bob Evans after your ice cream. If traveling, hotels like Fairfield by Marriott Inn & Suites provide convenient lodging close to Dairy Queen. BFS Foods is nearby for quick errands or fuel.
Brand Certified Facts from Dairy Queen Grill & Chill
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