Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.1
390 reviews
5 stars
123
4 stars
68
3 stars
47
2 stars
28
1 star
124
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
Many reviews mentioned cold or incorrect food orders, with several customers expressing disappointment in the quality of their meals.
Cleanliness
Multiple customers noted unsanitary conditions, including dirty tables and sticky floors, contributing to an overall negative experience.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and noted that certain menu items, like ice cream cakes, were well-received.
- JCJoshua CademartoriNov 13, 20251.0Consistently one of the worst fast food experiences. Expect to wait for a minimum of 20 minutes.
- OKOlivia KNov 9, 20251.0Horrible service. Made the wrong drink went back in to get what I needed and they acted like I was wanting a bill passed. They couldn't be bothered to remake it. Would never go back here
- LBLila BrownJul 26, 20255.0#1
- HLHolly LinzJul 13, 20251.0Got stuck in the drive thru for 30 minutes when they decided to stop service an entire hour early, then take 15 minutes to get theough people in fromt of me so I could leave. Worst DQ experience ever, sad for the brand to have lost it's standards.
- GSGracie SnyderJun 9, 20252.0I ordered a a 4 piece chicken strip basket. I ordered no ice to start and 1/4 of my large drink was full of ice. I only have a 7 minute drive back home, by the time I opened the box I noticed that my cheese curds (which I paid an up charge for) weren’t even all the way filled and then I noticed my ranch wasn’t included with my food. As I take my first bite into chicken… it’s cold. As I said my drive is less than ten minutes.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Fairmont, WV?
Dairy Queen Grill & Chill in Fairmont, WV is open daily from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, shakes & malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill provide services suitable for families with children?
Yes, they offer family-friendly services including high chairs, restrooms, wheelchair accessibility, free WiFi, and are good for kids.
Is there a drive-thru service available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill in Fairmont has a drive-thru service for customer convenience.
Can I order food online or through a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online for pickup via their website and download their app for exclusive deals and mobile ordering with rewards.
What is the contact phone number for Dairy Queen Grill & Chill in Fairmont?
You can reach Dairy Queen Grill & Chill at +1 304-816-3253.
Where is Dairy Queen Grill & Chill located in Fairmont?
It is located at 9615 Mall Loop, Fairmont, WV 26554-3467, United States.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Tim Hortons (coffee shop and fast food), Little Caesars Pizza (pizza and American restaurant), Bob Evans (breakfast and chicken restaurant), Colasessano's Pizza (Italian restaurant), Firehouse Subs (sandwich shop), Hardee's (burger restaurant), Dickey's Barbecue Pit, Apple Annie's (bakery and American restaurant), and Subway (sandwich shop).
What amenities can customers enjoy nearby Dairy Queen Grill & Chill?
Nearby you can find BFS Foods (gas station and convenience store), Donna’s Unique Gifts & Collectibles (gift shop), Tanfastics (tanning and beauty salon), as well as hotels like Fairfield by Marriott Inn & Suites Fairmont and Red Roof Inn.
How can I use nearby places to plan a visit to Dairy Queen Grill & Chill?
You can stop by nearby Tim Hortons for coffee before visiting, or enjoy a meal at Little Caesars Pizza or Bob Evans after your ice cream. If traveling, hotels like Fairfield by Marriott Inn & Suites provide convenient lodging close to Dairy Queen. BFS Foods is nearby for quick errands or fuel.