Customers reported a mix of experiences with service, ranging from friendly and efficient to slow and unprofessional.
Food Quality
While many enjoyed the food, there were complaints about incorrect orders and inconsistent quality.
Cleanliness
The establishment was frequently noted for its cleanliness, including the dining area and restrooms.
Value for Money
Some customers felt the prices were reasonable for the quality and quantity of food, while others found them high compared to competitors.
Ice Cream
The ice cream, particularly Blizzards, received positive feedback, with many customers expressing satisfaction.
HP
Haleigh Pauley
Jan 2, 2026
2.0
For the second time we've ordered food on the app on our way home to get there and they have a ton of trouble even fiding it. Today we ordered at 4:50 and the app said pick up 5:04 we got there and they had no order. The nice young blonde girl started writing down the order to start on it. Then someone was screaming from out of view just repeatedly saying they cant start the order till it comes through. I showed the proof of order, order time, payment. Everything was visible. They had me pull forward and wait at 5:11 the app sent a notification saying it saw we were there and to click for pick up instructions so I circled around again and asked. I was told they still didnt have the order but to pull forward and they would ask the manager. We pulled forward and waited a while then finally a lady came at around 5:17ish and said they just got the order and are working on it. We finally got our food at almost 5:30 after the app said to be there at 5:04. They need to fix their internet or something because this isnt the first time this has happened. Also I clearly showed you all the proof it was placed and paid so why did I have to sit an extra almost half hour with my baby cryong because they hate being still for too long and I thought it would be a quick pick up since I placed it ahead and the app said it should have been done. Literally crazy. The food always tastes fine though and the younger blond was very nice and tried to help us.
TM
Timothy Mullinex
Dec 19, 2025
5.0
The new onion burger had little deep fried onion chunks with lettuce and tomato ketchup mericalwhip seeded roll made bun and a side of choice either onion rings or French fries and a drink with option to stop the shrink in for a shake.. only $7.00 meal but the ahake or blizzard did add a little extra, but with my deal of the day I was able to buy another and I spent $14.00 for 2 meals 2 sodas and 2 blizzards all for the same price as the 2 meals all I had to do was make 2 separate orders. I beleive the meal is served for the rest of this month. If you can and enjoy dairyqueen stop in and try it for your self and eat for less than $10.00 you barely can even do that anywhere you eat! So enjoy and have a good day Merry Christmas to all!! :)
TM
Tibbs's Mama
Dec 10, 2025
5.0
Busy and always good food and dessert!
WG
William Gary
Dec 5, 2025
3.0
Delay to get food
EC
Ed Carpenter
Nov 4, 2025
1.0
Waited 5 minutes to pick up order while one person was on phone and 2-3 other girls around drive thru. Got border and asked where the blizzard was. Got it. When I got home 5 hotdogs had cheese on them. When ordered on line cheese was marked off. Paid for 3 large onion rings received 3 small. When I called about the manager was rude and said she couldn’t help it if the web showed cheese. The cheese was removed by clicking remove cheese. She said she couldn’t make a deceasion to replace them except by calling district manager but since the web showed cheese she doubted if they would do anything. I’m done with Ellenboro Dairy Queen
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Ellenboro, WV?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and more.
Does Dairy Queen Grill & Chill provide seating options?
Yes, the location offers indoor seating, outdoor seating, and high chairs for children.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, the restaurant is family-friendly with booster seats, high chairs, and is good for kids.
Can I order food online or use a mobile app for Dairy Queen Grill & Chill Ellenboro?
Yes, you can place orders online via their website or use the Dairy Queen app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill in Ellenboro have a drive-thru?
Yes, this location features a drive-thru service for convenient ordering.
Is Dairy Queen Grill & Chill wheelchair accessible and does it provide free WiFi?
The restaurant is wheelchair accessible and offers free WiFi to customers.
How can I find Dairy Queen Grill & Chill if I'm visiting Bill Hinton Memorial Park?
Bill Hinton Memorial Park is nearby; you can visit the park and then head to Dairy Queen Grill & Chill located at 32 W Wagner St for a meal or ice cream treat.
Are there any other fast food restaurants near Dairy Queen Grill & Chill in Ellenboro?
Yes, McDonald's is a nearby fast food and burger restaurant, providing alternative dining options close to Dairy Queen.
Can I stop by Dairy Queen Grill & Chill after a walk or workout on North Bend Trail?
Absolutely, North Bend Trail is nearby and a perfect place to visit before or after enjoying a meal or soft-serve ice cream at Dairy Queen Grill & Chill.