Customers frequently reported issues with food quality, including incorrect orders, cold items, and poor preparation.
Service Issues
There were numerous complaints about customer service, including rude staff, slow service, and unprofessional behavior.
Cleanliness
Several reviews highlighted cleanliness concerns, particularly regarding the dining area and food preparation areas.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the ice cream and certain menu items.
BD
Brent Dalton
Dec 5, 2025
3.0
Not a very good Dairy Queen location. Used to be decent. Service is decent but food quality is always awful and looks like the food was smashed into the containers. Staff socialize and play around more than they put attention into making your food. Wont be going back to this location again.
PB
Possum Blalock
Nov 16, 2022
5.0
Food is great workers are very nice. I think their box may be defective or something because the workers seem to interrupt very often unintentionally but it's not their fault. They are always very sweet
RR
RickyDu
Dec 3, 2019
4.0
This is a local franchise that offers a full menu. Service is good when they are fully staffed.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Elkins, WV?
Dairy Queen Grill & Chill is open from 7:00 AM to 9:00 PM Monday through Saturday and from 9:00 AM to 9:00 PM on Sunday.
Is Dairy Queen Grill & Chill in Elkins wheelchair accessible?
Yes, the location is wheelchair accessible and offers family-friendly services including booster seats and high chairs.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this Dairy Queen location has a drive-thru for convenient orders.
Can I order food online or through a mobile app from Dairy Queen Grill & Chill?
Yes, you can order online via their website or download the Dairy Queen app for exclusive deals and mobile ordering.
What signature menu items does Dairy Queen Grill & Chill offer?
Popular items include the Blizzard® Treat, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, and shakes & malts.
Does Dairy Queen Grill & Chill provide outdoor seating?
Yes, outdoor seating is available at this location along with indoor seating and free WiFi.
Are there any nearby places where I can shop or grab a meal around Dairy Queen Grill & Chill?
Nearby places include Quiznos for sandwiches, Fox's Pizza and Domino's for pizza, Subway and Burger King for fast food, and Applebee's Grill + Bar for American cuisine.
If I'm visiting Dairy Queen Grill & Chill, where can I get mobile phone services nearby?
Nearby options for mobile phone services include T-Mobile, U.S. Cellular, AT&T Store, and UScellular locations close to Dairy Queen Grill & Chill.
Where can I find nearby automotive or gas station services when visiting Dairy Queen Grill & Chill?
Shell and BP gas stations are nearby, as well as Hershman Pre-Owned Auto Sales and Advance Auto Parts for automotive needs.
Are there other convenient services like shipping or wellness stores near Dairy Queen Grill & Chill?
Yes, you can find UPS Customer Center and UPS Access Point locations for shipping, GNC and GNC Live Well for vitamins and supplements, and Golden Nail Spa for beauty services nearby.