Wendy's

3.7
864 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
913 Dunbar Ave., Dunbar, WV
25064, United States

Hours

Reviews

3.7
864 reviews
5 stars
331
4 stars
226
3 stars
148
2 stars
47
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and unhelpful responses to complaints.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

Feedback on food quality was mixed; while some praised fresh and hot meals, others reported cold or improperly prepared food.

Cleanliness

Several reviews mentioned cleanliness issues in the restaurant, including dirty floors and unsanitary conditions.

Speed of Service

Service speed varied significantly, with some customers noting quick service while others experienced long wait times.
  • CR
    Courtney Rogers
    Dec 9, 2025
    1.0
    This Wendy’s has the worst customer service I’ve ever had to deal with in my life. I’ll go to a different franchise next time. If I could give ZERO stars for customer service I would!
  • RS
    Raychul Slusher
    Nov 7, 2025
    1.0
    So I’m the government is shut down I go and spend $30 through the drive-through at this Wendy’s I get chicken tenders where two sauces are supposed to come with the Milan. I just request for my two sausage and then I asked for an extra soft for a fries one another meal and then Lady is determined to let me know how sauces are extra extra in this economy of a government shutdown that I just spent $30 dollars with them when I call to say I don’t appreciate being so put out there of how fast are extra. The lady does no resolve a solution and then also goes to hang up on me actually they didn’t even wanna give me their name. I’m pretty sure they lied but it’s OK. I will be talking to a corporate. It’s supposed to be the GM Ashley 🙃 and Ciara the manager so yes thank you
  • ML
    Melissa Curtis (Lisa)
    Oct 30, 2025
    2.0
    I ordered single cheese combo i was charged for a double cheese instead I asked for crispy fries and got cold lemp ones ..
  • BB
    Bishop Lee Bowling
    Oct 7, 2025
    1.0
    Has no hot potatoes out of most stuff. Unacceptable and not happy with their attitude they need to have a adjustment
  • KL
    Kimberly Legg
    Sep 19, 2025
    2.0
    Nuggets Good , but the service sucks they did not give me my drink or my sauce to go with my nuggets and no spoon for my Frosty and they did not have no chocolate frostys and potatoes, the one employ cussed and the staff was rude and half way dumb.

Frequently Asked Questions About Wendy's

Is Dunbar Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's in Dunbar, WV?

The drive-thru is open daily from 6:00 AM to 1:00 AM.