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McDonald's

3.4
(1435 reviews)

Business Details

1000 Dunbar Village Plaza, Dunbar, WV
25064, United States
(304) 766-6767
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1000 Dunbar Village Plaza, Dunbar, WV
25064, United States

Hours

Reviews

3.4
1,435 reviews
5 stars
462
4 stars
322
3 stars
266
2 stars
131
1 star
254

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Service was frequently described as slow and unprofessional, with several instances of rude staff behavior.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and kitchen, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, there were complaints about cold items and poor preparation.

Staff Performance

There were mixed reviews on staff performance, with some praising individual employees while others noted a lack of management and oversight.
  • MB
    Micah Baisden
    Feb 23, 2026
    5.0
    I'm loving it
  • DS
    derica silva
    Feb 1, 2026
    1.0
    They always mess up my order. Only putting 3 sauces in a bag for 40 nuggets when I even payed for extra, is ridiculous!!!
  • JS
    Jordan Scott
    Jan 20, 2026
    1.0
    Went thru drive thru and paid extra for chicken with my hotcakes meal and did not receive it so I called and got a replacement order once I pulled back up for replacement order I was informed “Mikey” didn’t remember me calling so they could no longer replace my order nor did I receive my money back. I told him how could I just know who you are and what your name is and his response was that “everyone knows him” so unprofessional! I wouldn’t just know who the heck Mikey is if I didn’t call! Very upsetting and very rude and unprofessional
  • JS
    Joshua smith
    Jan 6, 2026
    2.0
    The amount of times I have been in this McDonald and they forgot either all of my dipping sauce or most of my food is to many to count. Placed an order through the gap tonight went and picked it up asked if my sauces were in there they weren’t they had to give me sauces. Got home to see that all of my burgers were missing so I had to call them. Come back out to get it the woman in the drive-through was very rude asking me who I talked to like I was gonna ask on the phone for the person‘s name when she just told me to come get my food. I get there wait to go through the whole line to get my cheeseburgers that they missed and get stared at through the window while I’m waiting on her to handle my burgers and she’s just passing the bag of somebody else to come bring them to me.
  • TS
    Taylor Swayne
    Jan 4, 2026
    1.0
    Had a very unpleasant experience at McDonald’s. While asking us a question, one of the employees literally dug his hand into the fry container, which was extremely unsanitary and unprofessional. The service was also very slow—I waited about 10 minutes just for one drink. We even went inside thinking it would be quicker, but that wasn’t the case at all. Overall, the experience was frustrating and disappointing.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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