Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
996 reviews
5 stars
388
4 stars
243
3 stars
160
2 stars
62
1 star
143
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and issues with order accuracy.
Food Freshness
Many reviews mentioned receiving cold or old food, with several customers expressing disappointment in the quality of their meals.
Staff Friendliness
While some customers praised individual staff members for their friendliness, overall staff behavior was inconsistent, with reports of rudeness and lack of attention.
Cleanliness
The cleanliness of the restaurant varied, with some customers noting clean facilities while others reported dirty bathrooms and unkempt dining areas.
Management Issues
Several reviews highlighted poor management practices, including understaffing and lack of organization, contributing to negative customer experiences.
- JMJustin McClure (Monszter)Nov 8, 20251.0Spent 20 minutes in drive thru just to forget 2 cheeseburgers and when mentioned about missing to burgers 1 burger was smashed. Worst experience from that restaurant for 20$
- KKKatieNov 8, 20251.0Waited over 20 minutes. Didn’t even get everything. Had to ask for two missing burgers and another drink. The I assume manager, didn’t even apologize for the wait or anything. Once we got the other two burgers. One looked like someone had purposely smashed it. Went back in and got it remade. The girl at the register seemed to be annoyed about me coming in. Go to another one. No one here should be in customer service.
- KKKatieNov 8, 20251.0Waited over 20 minutes. Didn’t even get everything. Had to ask for two missing burgers and another drink. The I assume manager, didn’t even apologize for the wait or anything. Once we got the other two burgers. One looked like someone had purposely smashed it. Went back in and got it remade. The girl at the register seemed to be annoyed about me coming in. Overall just horrible service from I assume the manager in the DT.
- RPRita PerfaterNov 7, 20253.0After a long drive we were hoping for a table, food, and a restroom. People were sitting at tables but they locked the doors. Diningroom closed. Get in the car, go through drive thru, travel further to find a restroom. This is happening too often lately. FYI heavy construction in this area. Nice drivers permit you to turn in and out. Eat somewhere else.
- DCdavid claggOct 17, 20251.0This place is wild. I've attempted to go here a few times and it's always the same, extremely slow and bad service. I honestly feel like I'm on a hidden camera show being pranked while simply trying to order a cheeseburger in the drive through. After repeating my simple order 5 times and they still asked what I wanted, then they asked me to wait. 5-6 minutes later after hearing nothing back I just left and went down the street to another fast food place. It wasn't busy, it was about 9pm on a Friday 1 car in the drive through ahead of me, no one in the dining room.
Frequently Asked Questions About Wendy's
Is Cross Lanes Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Cross Lanes, WV?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Cross Lanes, WV into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (304) 776-4364.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Cross Lanes Wendy’s serve breakfast?
Yes, this Wendy’s location in Cross Lanes, WV serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's in Cross Lanes?
The drive-thru is open Monday to Tuesday, Thursday to Sunday from 6:00 AM to 2:00 AM, and on Wednesday from 6:00 AM to 9:00 PM.
Does this Wendy's location in Cross Lanes serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
How can I place an order or get delivery from Wendy's?
You can order through the Wendy's app or website at order.wendys.com. Delivery availability depends on your address.
What payment options does Wendy's in Cross Lanes accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is dine-in available at this Wendy's location?
Yes, dine-in service is available along with drive-thru and delivery where available.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen info are available on Wendy's menu website, mobile app, and in-restaurant posters.
Can I contact Wendy's Cross Lanes for questions or feedback?
Yes, contact the Customer Care team via Wendy's contact page or call this location directly at (304) 776-4364.
What nearby medical services are close to Wendy's in Cross Lanes?
Nearby medical services include CAMC Urgent Care Center, Debra L. Parsons, MD (pediatrician), and Advanced Foot & Ankle Care.
Are there any nearby beauty and spa options close to Wendy's?
Yes, customers can visit Looks by Lindsey, Nails by Mina, Shear beauty by shay, and The Bling Nail Lounge and Spa nearby for beauty services.
What nearby convenience stores or gas stations are near Wendy's?
Nearby you can find Exxon, One Stop, and Speedway for convenience shopping and fuel needs.