McDonald's

3.6
942 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
857 WV-16, Crab Orchard, WV
25827, United States

Hours

Reviews

3.6
915 reviews
5 stars
346
4 stars
196
3 stars
153
2 stars
68
1 star
152

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Service Quality

Numerous reviews highlighted rude staff and poor customer service experiences.

Food Quality

Customers frequently mentioned greasy, cold, or undercooked food, with inconsistent quality.

Wait Times

Long wait times in the drive-thru and for food were commonly noted, leading to frustration.

Cleanliness

Some reviews praised the cleanliness of the restaurant, while others reported unsanitary conditions.
  • JS
    Jody Stevens
    3 days ago
    1.0
    First time going thru the new Wendy's drive thru ordered a #4 chicken classic sandwich was cold lettuce was wilted fries were cold very nasty
  • JH
    John Hoskins
    Jan 1, 2026
    4.0
    It's McDonald's but my order has always been correct.
  • JV
    Jason Voorhees
    Dec 19, 2025
    1.0
    Fries soaked in grease, burger also extremely greasy, undercooked. I waited 20 minutes and they weren't even busy. Place definitely needs new management. No pride in what they're serving. I threw it in the trash. It was gross
  • LA
    Lisa Atkins
    Dec 17, 2025
    1.0
    At the speaker I ordered a frozen coke and asked for 2 of the more fresh apple pies. Then a voice comes across the speaker.. telling me if I want fresh pies it will be 15 min.... not what I asked for.. just asked for 2 of the freshest that you have. Go to the 1st window and pay. 15 min later I am at the 2nd window. The girl tells me they don't have any apple pies, they are out, she will have to give me a refund. Ok?? No apple pies at all? Weird since that's like a McDonald's staple.. at least I thought... the manager tells me to park and she will get my refund.. a woman named Dana Martin. Very snotty, rude woman named Dana Martin. I told her,no. I would prefer not to park, because then you will forget about me... like you have twice already this week. Her response... totally blew my mind!!! "We are supposed to call the police if you refuse to park. Company policy." My response, "Excuse me? YOU sold me a product that you don't even have. YOU took my money. Now YOU want me to park to wait on my refund and if I don't YOU are going to call the police? Really? Well please do call. Because I would LOVE to fight that in court!" She walks away and leaves me sitting at the windows for 5 more min. Before bringing me the refund for 2 apple pies!! Really?? Dana Martin does NOT need a job in customer service at all!!! This McDonalds has parked me MANY times!! Once for 30 min waiting on 2 holiday pies. Another time for 45 min for a chicken wrap. When I refuse to let you PARK AND FORGET about me AGAIN, YOU want to call the police? What happened to... without customers YOU don't have a job?!?!?! What about McDonald's having superior customer service?!?!? All out the window i assume!! Most of the time they don't say thank you at ALL! My opinion... franchise needs jerked away! AND DANA MARTIN DOES NOT NEED A JOB WITH THE PUBLIC!! In the past I have been at the counter and heard her tell the crew... "if they don't like the wait, they can go elsewhere to eat! Take your time guys!" WHAT?? Is this really where we want to send our children for their first jobs? Is this why they are so rude here? The 'manager' is teaching them NOT TO CARE!!! CORPORATE MCDONALDS.... DO YOU APPROVE OF THIS CUSTOMER TREATMENT??
  • AM
    Andrew Mathews
    Nov 24, 2025
    2.0
    Had another big order and they forgot the burger and all the fries this location does not make sure all the food is there

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Crab Orchard, WV?

McDonald's in Crab Orchard, WV is open daily from 5:00 AM to midnight for regular dining.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:00 AM until midnight.