Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
890 reviews
5 stars
354
4 stars
221
3 stars
143
2 stars
51
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with complaints about poor communication and condescending attitudes.
Order Accuracy
Many customers reported frequent mistakes with their orders, particularly in the drive-thru, leading to frustration and dissatisfaction.
Food Quality
Feedback indicated inconsistent food quality, with issues such as cold or improperly prepared items, including soggy fries and poorly assembled burgers.
Cleanliness
The dining area and restrooms received mixed reviews, with some customers noting cleanliness issues and others finding it acceptable.
Staff Attitude
While some customers praised friendly staff, many others experienced negative interactions, suggesting a lack of consistent training and professionalism.
- JJJoelOct 29, 20251.0Eh, I would advise not going to this location. Stopped in to wash up and grab a bite to eat. But the bathroom was filthy and out of soap. Checked with the next bathroom and it did not even have a soap dispenser. Ended up just leaving and going somewhere else. I don't want to eat with filthy hands, but I sure don't want to be eating food if it has been made with unwashed hands.
- AWA.J. WilliamsOct 26, 20251.0No food
- TVTammy VanceOct 25, 20251.0There was no soap dispenser in the ladies restroom and flies were heavy in the back where they prepare the food. Sodaspilled all over the floor and there was not a trash bag in the trash can
- DDdaryusOct 6, 20252.0Came through today the 6th and only ordered two biggie bags. nothing was wrong until we had went to the pick up window and got handed our drinks, no ice. we haven’t been told there was no ice and we didn’t ask for ‘no ice’ beverages. when we asked if we could get ice she looked at us with a blank face and said ‘we don’t have any ice’ in a condescending tone like we knew already (wasn’t told at the speakers) and tried to cover it with slight ‘kindness’. we even had to ask for our second drink, a strawberry lemonade.. which she made into a regular, after pouring out the other drink she was gonna hand us. idk just not good customer service. i understand being out of things but your team needs to communicate that with the customers and not expect them to know telepathy..
- BHbreanna hutsonOct 4, 20251.0Very rude and deranged staff, most of them seem like drug testing should be more involved with this location. Waited 15 minutes and they never took the 1st order at the speaker, I pulled around to pickup the door dash since literally the store was at a standstill and they weren’t taking orders. Then I was directed to pull back around and check in because they have only 3 ppl on shift although they seemed to have a full staff walking around aimlessly. I get to the window after finally getting checked in and I hear them say “it’s door dash they can wait” bout 10/12 minutes go by and I’m finally receiving the 1 cheeseburger and 3 frostys that have already melted. As being a previous employee I know the clam grill doesn’t take 10 min to cook a patty and the fries take no more than 3 min to deep fry. What transpired tonight was pure laziness, carelessness and neglect. DO NOT RECOMMEND
Frequently Asked Questions About Wendy's
Is Washington St Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Charleston, WV?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Charleston, WV into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (304) 346-9130.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Washington St Wendy’s serve breakfast?
Yes, this Wendy’s location in Charleston, WV serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at this Wendy's location?
The drive-through is open daily from 5:00 AM to 1:00 AM.
Does this Wendy's offer delivery and takeout options?
Yes, this location offers both delivery and takeout services.
Is breakfast served at this Wendy's?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the online order site or the mobile app.
What payment methods are accepted at this Wendy's?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact customer care through live chat or phone at 888-624-8140, fill out the customer satisfaction survey online, or call the location directly at (304) 346-9130.
Where can I find the full menu and pricing for this Wendy's?
Menu and pricing details are available on the Wendy's official menu website and mobile app, with location-specific prices shown once you select this location.
Does this Wendy's have a drive-thru option?
Yes, this Wendy's features a drive-thru for convenient ordering.
What nearby fast food restaurants are close to this Wendy's?
Nearby fast food options include Taco Bell, McDonald's, Subway, Domino's Pizza, and Little India Restaurant, allowing visitors to explore various cuisines in the area.
Are there nearby attractions to visit before or after dining at Wendy's on Washington Street?
Yes, nearby attractions include the Living AIDS Memorial Garden, the World Scouting Museum, and the Charleston State Capitol, perfect for sightseeing before or after your meal.
What nearby services or amenities can help customers visiting this Wendy's?
Nearby services include Chase Bank and Western Union for financial needs, as well as multiple gas stations like bp, Exxon, and 7-Eleven for convenience during your visit.