Brand Certified
Wendy's
3.7(904 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
1617 Washington Street E., Charleston, WV
25311, United States
Certified by Wendy's • Mar 01, 2026
(304) 346-9130
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/wv/charleston/1617-washington-street-e
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.7
904 reviews
5 stars
355
4 stars
222
3 stars
147
2 stars
52
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Food Quality
Several customers reported issues with food quality, including incorrect orders, cold items, and poorly prepared meals.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
Order Accuracy
Many customers experienced problems with their orders being incorrect or incomplete, leading to frustration and disappointment.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by the overall negative feedback.
- ZLzoey Lemon1 day ago1.0If I could give no stars I would. Food was cold and soggy and my milk shake looked like it had big waiting to be picked up all day. I'm talking bubbly foam on top of chocolate milk. I
- SBScott Blackshire4 days ago3.0It's Wendy's on the east end, service is slow half of time they get ur order wrong and u meet some interesting characters in there
- JKJammal KeyFeb 23, 20261.0I went through the drive through on my way to work. I ordered the Baconator sandwich. Should have alot of bacon you would think. We'll when I arrived at work and open my sandwich to my surprise 2 small stripes of bacon. This is the worse. I paid for something I expect to get it. Now im at work an can't come back to exchange it. I heared so many bad this about this Wendy's and sho6ld of listen. My first time and last time going.
- TMTrista MilamFeb 4, 20261.0RUDE AS ALL HELL. When the 3-5 stars were given, they had better people. 2.4.25 5pm, woman at the pay window was upset and the women at the second drive thru were screaming at her then was quick and rude with me. No one deserves a face full of ugly just because they asked a single question about the menu. I hope a manager or boss sees this. Will never go here again. Find quality workers.
- KMkenzie millerFeb 2, 20262.0Came and they told me they weren’t getting mobile orders which is fine I didn’t realize. Then they rushed me off to the window and didn’t even let me get a word in to ask to just reorder in person. Pull up to the window where the lady tells me she can’t help me and slams the window shut. So I just went to Taco Bell 😂😂 RUDE!
Frequently Asked Questions About Wendy's
Is Washington St Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at this Wendy's location?
The drive-through is open daily from 5:00 AM to 1:00 AM.
Does this Wendy's offer delivery and takeout options?
Yes, this location offers both delivery and takeout services.
Is breakfast served at this Wendy's?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the online order site or the mobile app.
What payment methods are accepted at this Wendy's?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact customer care through live chat or phone at 888-624-8140, fill out the customer satisfaction survey online, or call the location directly at (304) 346-9130.
Where can I find the full menu and pricing for this Wendy's?
Menu and pricing details are available on the Wendy's official menu website and mobile app, with location-specific prices shown once you select this location.
Does this Wendy's have a drive-thru option?
Yes, this Wendy's features a drive-thru for convenient ordering.
What nearby fast food restaurants are close to this Wendy's?
Nearby fast food options include Taco Bell, McDonald's, Subway, Domino's Pizza, and Little India Restaurant, allowing visitors to explore various cuisines in the area.
Are there nearby attractions to visit before or after dining at Wendy's on Washington Street?
Yes, nearby attractions include the Living AIDS Memorial Garden, the World Scouting Museum, and the Charleston State Capitol, perfect for sightseeing before or after your meal.
What nearby services or amenities can help customers visiting this Wendy's?
Nearby services include Chase Bank and Western Union for financial needs, as well as multiple gas stations like bp, Exxon, and 7-Eleven for convenience during your visit.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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