Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,044 reviews
5 stars
396
4 stars
265
3 stars
176
2 stars
67
1 star
140
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Frequent complaints about incorrect orders and missing items.
Service Quality
Mixed reviews on service; some customers reported friendly staff while others experienced rudeness and unprofessional behavior.
Food Quality
Concerns about food freshness and temperature, with reports of cold and poorly prepared meals.
Cleanliness
Inconsistent cleanliness reported, with some customers noting dirty bathrooms and unsanitary conditions.
Wait Times
Long wait times reported, especially during busy hours and late-night shifts.
- RBRENATA BatesNov 16, 20251.0Awful, immediately entering it appears as there had been a fight due to tables/chairs disheveled, food and trash thrown all accross the floor, the bsck cooking area looks like health code violation, stood for 10 minutes while the employee just stirred in my face and went bsck to his cell phone call and another gentleman made eye contact several times and still never greeted me
- EMEMILY F MARTINNov 13, 20251.0Worst restaurant in WV. Not helpful when it came to helping me with my mobile order. The workers were incredibly rude.
- RLRobert LeistNov 7, 20251.0They literally always mess up my food and going there they always have an attitude too. They just need to close this store for good.
- RDRose Marie DavisOct 16, 20253.0No chili for taco salad no ketchup
- RLRaekwon LaneOct 9, 20251.0Usually not the type to do this but this has to be the worst wendy's in the whole state.(Pure trashhhhh) They will get your order wrong EVERY SINGLE TIME .
Frequently Asked Questions About Wendy's
Is Washington & Lee Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Charleston, WV?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Charleston, WV into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (304) 343-9175.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Washington & Lee Wendy’s serve breakfast?
Yes, this Wendy’s location in Charleston, WV serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-through in Charleston, WV?
Wendy's drive-through in Charleston, WV is open daily from 6:00 AM to 2:00 AM.
Is this Wendy's location currently open?
Yes, Wendy's at 621 Washington Street is open and committed to serving quality food every day, including during this time.
Does this Wendy's offer breakfast options?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order Wendy's food online or via an app?
You can order online at order.wendys.com or use the Wendy's mobile app available on the App Store.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find menu pricing and nutrition information for this Wendy's?
Menu prices and nutrition details are available at order.wendys.com or through the mobile app after selecting this location.
How can I contact Wendy's Charleston location for questions or feedback?
You can call (304) 343-9175, use the Customer Care page or Live Chat on Wendy's website, or complete the Customer Satisfaction Survey using your receipt info.
Are there any nearby places I can visit before or after dining at Wendy's?
Yes, nearby you have Walgreens for pharmacy needs, Kroger for groceries, and Redbox kiosks for video rentals, making it convenient to run errands or enjoy entertainment.
What financial services are available near this Wendy's location?
Nearby financial services include Merrill Lynch Wealth Management, Liberty Tax, Western Union, and several ATMs including The Exchange Network and Suntrust Bank ATM.
Is there convenient access to transportation or other key services near Wendy's Charleston?
Yes, the location is close to key services like KeyMe Locksmiths, multiple Western Union offices, and local churches such as Kingswood Church and St Christopher Episcopal Church, providing convenient access for various needs.