Brand Certified
Wendy's
3.7(1058 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
621 Washington Street, Charleston, WV
25302, United States
Certified by Wendy's • Mar 01, 2026
(304) 343-9175
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/wv/charleston/621-washington-street
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Charleston, WV we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Charleston, WV hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.7
1,058 reviews
5 stars
398
4 stars
267
3 stars
178
2 stars
70
1 star
145
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, particularly in the bathrooms and dining areas.
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and long wait times.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about items being missing or not fresh.
Inconsistent Experience
While some customers had positive experiences with quick service and fresh food, many others reported ongoing issues, suggesting a lack of consistency in service and food quality.
- EREthel Rucker1 day ago1.0Waited at the register for 10 m
- JBJane BemanJan 30, 20264.0I typically just drive through for a plain cheeseburger, fries and large Diet Coke.
- MCMark CurryJan 5, 20261.0Took 16 minutes for 6 nuggets and small chilli and no cars were going thru drive thru two girls just standing in there i won't go back absolutely horrible
- KHKristen HarmonJan 3, 20261.0Absolutely disgusting! We stopped at this Wendy’s during a road trip with my two young kids and it was honestly a very disappointing experience. The changing table in the restroom was absolutely disgusting, which is unacceptable—especially for families traveling with infants. There were no tray liners available, so we had to place our food directly on a dirty tray. The fries were cold, the soda machine wasn’t working, and our kids’ meal didn’t even include a toy. To make matters worse, the high chair was so filthy that I didn’t feel comfortable using it and ended up holding my baby while trying to eat. This location clearly needs better cleanliness standards and attention to basic customer service, especially for families. We won’t be stopping here again.
- JGJ&S Off Grid Homestead & Community GardenDec 26, 20251.0Very bad experience at this location..Stay away!!!!!
Frequently Asked Questions About Wendy's
Is Washington & Lee Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's drive-through in Charleston, WV?
Wendy's drive-through in Charleston, WV is open daily from 6:00 AM to 2:00 AM.
Is this Wendy's location currently open?
Yes, Wendy's at 621 Washington Street is open and committed to serving quality food every day, including during this time.
Does this Wendy's offer breakfast options?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order Wendy's food online or via an app?
You can order online at order.wendys.com or use the Wendy's mobile app available on the App Store.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find menu pricing and nutrition information for this Wendy's?
Menu prices and nutrition details are available at order.wendys.com or through the mobile app after selecting this location.
How can I contact Wendy's Charleston location for questions or feedback?
You can call (304) 343-9175, use the Customer Care page or Live Chat on Wendy's website, or complete the Customer Satisfaction Survey using your receipt info.
Are there any nearby places I can visit before or after dining at Wendy's?
Yes, nearby you have Walgreens for pharmacy needs, Kroger for groceries, and Redbox kiosks for video rentals, making it convenient to run errands or enjoy entertainment.
What financial services are available near this Wendy's location?
Nearby financial services include Merrill Lynch Wealth Management, Liberty Tax, Western Union, and several ATMs including The Exchange Network and Suntrust Bank ATM.
Is there convenient access to transportation or other key services near Wendy's Charleston?
Yes, the location is close to key services like KeyMe Locksmiths, multiple Western Union offices, and local churches such as Kingswood Church and St Christopher Episcopal Church, providing convenient access for various needs.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website